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Reviewed 13 August 2016

Had the good fortune to stay in this hotel for two nights after being stranded in Northern Italy when our car broke down. The Hotel is beautiful, the rooms we stayed in were luxurious and very well maintained. Even though it was a very stressful time the great service and genuine desire to help and make our stay as comfortable as possible, despite being arranged at the last minute, turned it into a highlight of our trip. I was disappointed that I couldn't take full advantage of the facilities. Everyone was very helpful, even though there were communication issues at times as I do not speak Italian (I am embarrassed to say) and there was only one member of staff that spoke English. Having said that, this was always dealt with professionally and quickly by putting me in touch with the one member of staff that could speak English t deal with my enquiries. I would be very happy to stay again, hopefully in better circumstances next time.

Room Tip: Even the rooms facing the main road were quiet
  • Stayed: July 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank nrfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile
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Stayed: September 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2018
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Room Tip: se disponibile, consiglio la suite Diamante
  • Stayed: September 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2018 via mobile
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Stayed: September 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2018
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Stayed: July 2018, travelled solo
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manu g, Proprietario at Relais Villa degli Aceri, responded to this reviewResponded 11 August 2018
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