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All reviews dw stadium air con decent size retail park public areas are great shower quiet location bed was very comfortable overnight stay be booking again stayed for one night tea and coffee toothpaste colleague twin
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Reviewed 9 August 2021 via mobile

Fantastic new (4 years old) hotel
Looks brand new
Quiet location
Fantastic staff
Recognised as Spire elite on check in
Very friendly and helpful
Breakfast was well organised and great choice
I will def be back
This hotel has air con also so thats always a bonus

Date of stay: August 2021
Trip type: Travelled with family
Thank Explorer40289873373
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James Foxall, General Manager at Holiday Inn Express Wigan, an IHG hotel, responded to this reviewResponded 9 August 2021

Hi Explorer40289873373,

Thank you for reviewing your recent experience at the Holiday Inn Express Wigan. It is fantastic to read that you had such a pleasant experience with us and I look forward to having you back at the hotel soon.

Kind regards,
J Foxall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2021 via mobile

Stayed overnight, never stayed in a Holiday Inn Express before. Can't fault the place, absolutely spotlessly Clean and modern. The room was appointed to a very high standard with a bathroom with a big window, excellent shower and the offer of complementary items if you've forgotten anything.
Breakfast also included which was lovely.
Will definitely stay again

Date of stay: August 2021
Trip type: Travelled as a couple
Thank D5367ITjuliab
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James Foxall, General Manager at Holiday Inn Express Wigan, an IHG hotel, responded to this reviewResponded 9 August 2021

Hi D5367ITjuliab,

Thank you for reviewing your recent visit to the hotel, I am delighted that we were able to exceed your expectations on this occasion.

Looking forward to welcoming you back to Wigan soon,

Kind regards,
J Foxall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021

Unhappy about the Front desk dealt with us during the check-in. Rooms and facilities are excellent. Morning staff were good and helpful. Visited as family. Could not explore Wigan, as it was only a stop-over back to home

Date of stay: July 2021
    • Location
    • Sleep Quality
    • Service
2  Thank Prakash P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James Foxall, General Manager at Holiday Inn Express Wigan, an IHG hotel, responded to this reviewResponded 9 August 2021

Hi Prakash P,

Thank you for reviewing your recent stay at the hotel and subsequently for talking about it in more depth with me over the phone.

As troubling as it was to hear that we did not meet your expectations on this occasion, I can happily report that in light of your comments we are currently in the process of retraining front of house staff in the areas that were highlighted. We are wholly committed to providing customer service excellence and honest feedback such as yours helps us to ensure that we are on the right track.

Should you and your wife return to Wigan, please do not hesitate to reach out to me as discussed.

Kind regards,
J Foxall
General Manager

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Reviewed 2 August 2021 via mobile

Most probably one of the best Holiday Inn, really friendly and professional staff, specialy Mickael very friendly and professional. Room was nice and clean and in good condition. Definitely if in the area again will stay at this place....

Date of stay: August 2021
Trip type: Travelled as a couple
Thank matyika2005
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James Foxall, General Manager at Holiday Inn Express Wigan, an IHG hotel, responded to this reviewResponded 9 August 2021

Hi matyika2005,

Thank you for taking the time to review your recent stay - I was delighted to see that you found everything to your liking and I will be thanking Mickael for making such a great impression.

Hoping that we can welcome you back to the hotel in the not-too-distant future,

Kind regards,
J Foxall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2021

Had an amazing evening, awesome atmosphere, staff are welcoming and very friendly couldnt do enough for us. Room was brilliant and spacious, had steak which melted in the mouth.. fantastic! Lots of choice at breakfast also fantastic. Would 100% recommend to anyone. Xxxx

Date of stay: July 2021
Trip type: Travelled as a couple
Thank tracypI6795LF
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James Foxall, General Manager at Holiday Inn Express Wigan, an IHG hotel, responded to this reviewResponded 29 July 2021

Hi tracypl6795LF,

It is wonderful to see that we managed to exceed your expectations and I am delighted that you enjoyed your stay with us.

Hoping that we can welcome you back soon,

Kind Regards,
J Foxall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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