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Traveller rating
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All reviews the marco pierre white restaurant shire hall beautiful hotel mpw restaurant original features council chamber stained glass windows rainfall shower nespresso machine would highly recommend this hotel eggs benedict afternoon tea city centre fantastic stay beautiful room cooked breakfast car park
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Reviewed 15 August 2022 via mobile

Excellent hotel beautifully restored. I was in awe of the amazing windows and original features of the this stunning hotel, very attentive staff and opulent bar area. Bedrooms very modern and it had a great rectangular shower cubicle and waterfall shower.

I would definitely recommend staying here if you are visiting Durham as it’s just a short walk to the city centre. We had no problems with parking at the hotel.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank Inspire32409098404
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
James Bird, Owner at Hotel Indigo Durham, responded to this reviewResponded 15 August 2022

Thank you very much for reviewing our hotel. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our hotel, facilities, and staff. We look forward to seeing you back in our beautiful city in the near future.
Best Wishes
James Bird, Operations Manager

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Reviewed 15 August 2022 via mobile

Lovely afternoon tea with friends. Beautiful building & delicious food, makes it a perfect setting. Very relaxed atmosphere. Lewis our waiter was very friendly & happy to help with anything we needed. Would definitely return & recommend to others.

Date of stay: August 2022
Trip type: Travelled with friends
Thank Kelly A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
James Bird, Owner at Hotel Indigo Durham, responded to this reviewResponded 15 August 2022

Thank you very much for reviewing our hotel. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our hotel, facilities, and staff. We look forward to seeing you back in our beautiful city in the near future.
Best Wishes
James Bird, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2022 via mobile

Brilliant food, atmosphere and service, Tom our waiter was fantastic and incredibly knowledgeable about the history of Durham,

The rooms were comfortable and the location was handy to the action in town, we will definitely come back.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank O9565JAsimond
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
James Bird, Owner at Hotel Indigo Durham, responded to this reviewResponded 14 August 2022

Thank you very much for reviewing our hotel. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our hotel, facilities, and staff. We look forward to seeing you back in our beautiful city in the near future.
Best Wishes
James Bird, Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2022

Stayed recently for 2 nights on a dinner, bed and breakfast offer. Room was a good size and clean, bed rather hard for my preference, but my partner found it comfortable. We had afternoon tea upon arrival which is highly recommended. Breakfast and evening meal were all fantastic and well worth the offer which we had booked. The service received by all restaurant staff was great, both Nathan & Tom went out of their way to ensure everything was to our satisfaction and are a credit to your team. We will return in the future.

Date of stay: August 2022
Trip type: Travelled as a couple
Thank 195claire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
James Bird, Owner at Hotel Indigo Durham, responded to this reviewResponded 14 August 2022

Thank you very much for reviewing our hotel. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our hotel, facilities, and staff. We look forward to seeing you back in our beautiful city in the near future.
Best Wishes
James Bird, Operations Manager

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Reviewed 14 August 2022

Super hotel with lovely decor in our room. Great size rooms, nice bathroom. Modern amenities with complimentary water, tea, coffee, hot chocolate and biscuits.
The only thing that let the room down was that it could do with better lighting.
The restaurant is lovely the room itself has stained glass windows. Excellent breakfast, nice continental and then you can order from a wide choice from the hot menu. Choices included kippers, full-cooked English breakfast, pancakes, waffles, eggs benedict, porridge and more. I did feel the one reception staff was abrupt but all the other staff were lovely

Date of stay: July 2022
    • Location
    • Sleep Quality
    • Service
1  Thank WelshgirlMel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
James Bird, Owner at Hotel Indigo Durham, responded to this reviewResponded 14 August 2022

Thank you very much for reviewing our hotel. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our hotel, facilities, and staff. We look forward to seeing you back in our beautiful city in the near future.
Best Wishes
James Bird, Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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