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Traveller rating
1,619
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614
287
208
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19 - 24 of 3,926 reviews
Reviewed 28 November 2022 via mobile

Great location overlooking the Tyne and the Quayside and the staff were very friendly and helpful but feel it needs work doing.
Stayed a few times a year over the last few years and it’s definitely going down hill.
On the positive side the Exec lounge is very good with decent food and amazing views.
Breakfast also very good with decent selection and lovely staff.
It’s the rooms that are a bit of a let down with cracked bathroom floors, phones that look like they are from a museum and just in need or a revamp/some TLC.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank npr1uk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 November 2022 via mobile

Lobby and outside of the hotel were absolutely beautiful and unfortunately that’s were the good part of this review ends.
Rooms are terribly outdated, ours had cobwebs near the ceiling, aircon would not turn off despite our best efforts, the fridge wouldn’t work either.
Bathroom wise again needs to be updated. The grout should’ve been white and it was black (honestly had better bathrooms at places half the price) for the price of it I think it’s massively overpriced.
We didn’t eat there as after a sleepless night of listening to the air conditioning turn on and off we just wanted to leave! Only plus is a bit out of Newcastle centre so avoids the traffic and clean air zone.

Date of stay: November 2022
Trip type: Travelled as a couple
1  Thank Evie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 November 2022

Our second stay here. Great view over the river from room 201 and because the room is at the far end of the corridor it was also nice and quiet. There was a bit of water damage to the ceiling from a previous leak but otherwise the room was clean and comfortable. Our daughter stayed in room 522 and found it to be noisy. It overlooks the hotel entrance and there was a function on so there was music and loud noise as people left.
The hotel is in a good location for exploring Newcastle centre and you can walk in as long as you don’t mind a bit of a hill on the way back. We enjoyed the gym/pool facilities and the water temperature was absolutely fine if you have read otherwise in previous reviews. The breakfast choice was good and service was efficient. There is a car park which is a big plus for us and although it cannot be booked, there were plenty of spaces available.

Date of stay: November 2022
    • Value
    • Location
    • Service
Thank Zoe C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 November 2022 via mobile

Nice lobby and staff, fantastic view from our room but the room was very disappointing. An old tv that didn’t work with internet at all and only had access to the most basic of channels. I’ve had nicer rooms in every premier inn or other budget hotel I’ve stayed at and they’ve all been clean whereas mine at the Hilton was not. The bathroom had basically been given have a wipe over and the sheets had hairs and other pieces of something on them. Would not stay again as the price is extortionate for the most basic room I’ve ever had anywhere

Date of stay: February 2022
Trip type: Travelled as a couple
Thank N5309ALjordanl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 November 2022

The hotel met all our expectations.
The room was clean and classy. The view, outstanding!
Staff attentive and friendly. A relaxing stay with a classic ambience. I forward to staying again in the future.

Date of stay: November 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank julzmillar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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