- Free Wifi
- Free Parking
This hotel is centrally located and has clean comfortable rooms. But my stay was blighted by there being no hot water in the morning. I tried to phone reception to report the problem but the hotel does not have phone number, when I goggled it I got a premium rate number that just went to an answer machine. So I got dressed went down to reception to complain. The receptionist did offer me use of another room but it was on the opposite side of the hotel to my room.
Premier Inn claim to operate a 'Good Night Guarantee', I complained to the company after my stay but they really weren’t interested. They claim not being able to have a hot shower in the morning doesn’t effect you having a ‘good night’ so the guarantee doesn’t count. I beg to differ.
Hi there Mark,
Thanks for your feedback about Halifax Town Centre.
We are really sorry to hear that your room did not have hot water in the morning. This is very disappointing and we do understand how unhappy you would be with this as we don't expect something like hot water to not be available for you.
This isn't something that would effect your sleep, therefore would not come under the Goodnight Guarantee. However, we will ensure that your feedback and comments have been passed on regarding this and we really do apologise for any disappointment caused.
Some of our hotels don't have phones in the room, but the ones that don't should have a card with a free number to call reception on. If this wasn't in the room we do apologise and will make sure this get's followed up with the hotel manager.
Once again we do apologise for any disappointment Mark, but we do hope that going forward you will have a much more pleasant experience.
Spent a weekend at this hotel recently and found the staff, room and breakfast excellent - this is the first Premier Inn Hotel we have had our breakfast cooked to order - the hotel is positioned perfectly in the centre of Halifax - our only negative point is that the bar/ restaurant had absolutely no atmosphere and seemed almost empty every evening we visited.
Room very clean - excellent WIFI and located very conveniently for our needs. A lot of space for our family and staff very friendly! Only small thing is the parking which you have to pay for which isn’t cheap.
Overall, excellent. Friendly and helpful staff. Room availability advertised as 14.00 but we had to wait until 14.30 Recommend on-line booking for car parking.10.30a.m. breakfast does not mean available until then. Allow staff time to clear and clean