This hotel is centrally located and has clean comfortable rooms. But my stay was blighted by there being no hot water in the morning. I tried to phone reception to report the problem but the hotel does not have phone number, when I goggled it I got a premium rate number that just went to an answer machine. So I got dressed went down to reception to complain. The receptionist did offer me use of another room but it was on the opposite side of the hotel to my room.
Premier Inn claim to operate a 'Good Night Guarantee', I complained to the company after my stay but they really weren’t interested. They claim not being able to have a hot shower in the morning doesn’t effect you having a ‘good night’ so the guarantee doesn’t count. I beg to differ.
Spent a weekend at this hotel recently and found the staff, room and breakfast excellent - this is the first Premier Inn Hotel we have had our breakfast cooked to order - the hotel is positioned perfectly in the centre of Halifax - our only negative point is that the bar/ restaurant had absolutely no atmosphere and seemed almost empty every evening we visited.
Room very clean - excellent WIFI and located very conveniently for our needs. A lot of space for our family and staff very friendly! Only small thing is the parking which you have to pay for which isn’t cheap.
Overall, excellent. Friendly and helpful staff. Room availability advertised as 14.00 but we had to wait until 14.30 Recommend on-line booking for car parking.10.30a.m. breakfast does not mean available until then. Allow staff time to clear and clean