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All reviews hilton hotel typical hilton train station old town bit dated high floor surrounding mountains mountain view deluxe room olympic ski jump city centre reception staff an easy walk buffet breakfast few minutes walk golden roof cable car
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Reviewed 6 March 2016 via mobile

Hilton hotel and Casino has been serving the area for long time And generally speaking has good service and comfortable room. Facility is getting somewhat dated and can benefit form a face lift but still good and comfortable as is. Is centrally located and within easy walking distance of restaurants, shopping and short ride to ski area (former Winter Olympics site). Room rates are reasonable , breakfast has good selection and quality.

Stayed: March 2016, travelled on business
Thank vahehg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
torstenweller, Manager at AC Hotel Innsbruck, responded to this reviewResponded 21 March 2016

Dear Vaheh G,

thank you for writing such nice words about our hotel and our services. We highly appreciate your praise and be assured that I do pass this on to our teams!

Looking forward to welcoming you back very soon.

Torsten Weller
Hotel Manager
torsten.weller@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2016

Our Deluxe King Room with Mountain View was spacious and comfortable. The bathroom was dated but clean.
Staff were courteous and friendly and the hotel is in an excellent location, not far from the station and within walking distance of the Old Town, restaurants, bars, shops and the Bell Museum (worth a visit).
Breakfast was very good and top marks go to Belinda who was very attentive, organised and extremely friendly and efficient.
Now for the not so good....in the evenings the hotel bar was not staffed so always looked deserted. There appeared to be just one person on duty who you had to track down to get a drink.
On our last evening we ate in Konrads restaurant. The steaks were delicious but service poor - again there appeared to be just one waitress on duty.
Overall the hotel was comfortable but lacking in atmosphere probably due to lack of staff.

Stayed: March 2016, travelled as a couple
1  Thank OxfordshireDizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
torstenweller, Manager at AC Hotel Innsbruck, responded to this reviewResponded 21 March 2016

Dear OxfordshireDizzy,

great to read your recommendation of Hilton Innsbruck as a base! Thank you for these kind words.

I will definitely pass your message onto our teams who truly deserve your praise, especially Belinda. Please accept our apologies for the slow service at dinner in our restaurant, we did follow up on this.

Hoping to welcoming you back very soon.

Best regards from Innsbruck,
Torsten Weller
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2016 via mobile

Hilton Innsbruck is located in Innsbruck downtown just close to old town and Maria Teresia Arch of Triumph. Golden roof is at few minutes walking.
Clean hotel and nice but quite old fashion.
Cow pictures everywhere even in elevators :)
Big room with double bed and huge window for a beautiful view to the mountains. Seegrube can be seen.
Breakfast food at 1st floor is very good and you can easy choose from fish, salads, scrambled eggs, boiled eggs, honey, yougurt, different kind of bread...
In main hall is a good place for WiFi connection. WiFi in the room but quite slow.
As average 4/5 points.

Stayed: February 2016, travelled on business
Thank DUMITRU C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
torstenweller, Manager at AC Hotel Innsbruck, responded to this reviewResponded 4 March 2016

Dear Dumitru C,

thank you for writing such nice words about our hotel and our services. We highly appreciate your praise and be assured that I do pass this on to our teams!

Looking forward to welcoming you back very soon.

Torsten Weller
Hotel Manager
torsten.weller@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2016

Hilton Innsbruck lives up to the Hilton brand with its amenities and quality of service. The location of the hotel is so close to the main station that walking there is a breeze! The staff is friendly and knowledgable about local restaurants, sights and transportation options. I really enjoyed my time at this hotel and would gladly return to stay at this property on any future plans to visit Austria! Stephanie and Anna in particular were the two members of the hotel staff I interacted with during my stay and they went above and beyond to address my requests!

  • Stayed: February 2016, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Frank Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
torstenweller, Manager at AC Hotel Innsbruck, responded to this reviewResponded 4 March 2016

Dear Frank Z,

I would like to thank you very much for your very good feedback regarding your recent stay at the Hilton Innsbruck. We are pleased that you took the time to share your experiences with us!

It was nice to see your overall positive review and we are glad that you entirely enjoyed your stay with us.

Also thank you for your praising words regarding our friendly staff, I gladly forwarded your fantastic feedback, especially to Stefanie and Ana.

We hope to have the pleasure of welcoming you back soon.

Sincerely Yours,

Torsten Weller
Hotel Manager

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Reviewed 27 February 2016

The hotel is located near the centrum of Innsbruck and had a nice mountain view from the room. Clean and comfortable. Service was also fine. Unfortunately, the deluxe room had not the extra's as advertised (bath robes, magazines, 2 drinks a day).

  • Stayed: February 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Stephanie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
torstenweller, Manager at AC Hotel Innsbruck, responded to this reviewResponded 4 March 2016

Dear Stephanie V,

we are very happy that you wrote these wonderful comments about our hotel, our service, our breakfast and our location on tripadvisor. Conrad Hilton once said: "Location, Location, Location...and let us fill the earth with the warmth of hospitality." We are very proud that we did deliver up to his and your expectation.

We are very sorry about the mentioned inconveniences during your stay in your Deluxe room.

Please be informed that we have already discussed all your more than valid points with the entire team and we all hope that you will come to visit us again, in order that we can prove we can do better what also our standard is.

Again, thank you very much for rating us with EXCELLENT FOUR STARS. I am hoping to welcoming you back very soon, so that our attentive staff can spoil you again.

Torsten Weller
Hotel Manager
torsten.weller@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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