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Reviewed 5 October 2017 via mobile

We booked a get away weekend at The Vines Resort in the Swan Valley. As an Accor Gold Club Member we got a free upgrade to from a Resort King to a Deluxe King Room and a late check out. We loved the masive shower and the free standing bath!

The rooms are very spacious and comfortable, recently refurbished with great views. One of the highlights of our trip was enjoying a game of mini golf ️ a new future thats been added, great fun for the family. There are also plenty things to so and places to visit around the Swan Valley area, great location.

The restaurant provides a lovely breakfast buffet and treat yourself to a coffee from the Barista, really worth it! Thank you to the all the friendly staff at the front desk and all hospitality staff in the restaurant and bar. We look forward to our next stay!

Stayed: October 2017, travelled as a couple
Thank Isilwane21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this reviewResponded 10 October 2017

Dear Guest,

Thank you very much for the feedback regarding your recent stay with us. We are pleased to know that we met your expectations. It is good to know that you liked the refurbished room and the new mini golf. We look forward to welcoming you back again for another perfect getaway.

Sincerely,

Charity C.

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Reviewed 4 October 2017 via mobile

The vines is first and foremost a golf resort so if you are looking for a luxurious resort or a homely feel this is not it. It is a golf resort which happens to have many kangaroos lounging around on the golf course.

The check-in reception counter is quite a distance to the rooms. To compound matters the lift was spoilt. There was no complimentary toothbrush or toothpaste and we were not told that we had to pay for the 2 toothbrushes and toothpastes when we asked for them. These 2 cost A$26 in the end. Breakfast spread was decent and staff in general are amiable.

Stayed: September 2017, travelled with family
1  Thank Whash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this reviewResponded 10 October 2017

Dear Guest,

Thank you very much for the feedback. We are sorry that on this occasion we did not meet your expectations. Please rest assured that we will address the concerns that you raised. We appreciate your valued feedback.

Kind Regards,

Charity C.

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Reviewed 1 October 2017

We had 3 bedroom villa, very comfortable and quiet, clean and well maintained. Nice area for walks with the Baby. Small courtyard area disappointing and needs some sprucing up especially for summer. We only ate at the casual cafe which was adequate for snack. The Mini golf was popular.

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank shelleyjohno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this reviewResponded 10 October 2017

Dear Guest,

Thank you very much for taking time to provide us with some feedback regarding your recent stay with us. We are delighted to know that you enjoyed your stay and we look forward to welcoming you back again for another memorable stay.

Kind Regards,

Charity C.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017 via mobile

Drove up for the day for a round of miniature golf with the wife and children. It was a bit crowded due to school holidays but we had a great time.

We then attended Vines cafe for lunch.

I have an extreme dislike of tomatoes, this is apparently hereditary as my son hates tomato as well. My wife ordered and as always enquired about the presence of tomato on our burgers.

She was assured by the bar staff there would be none found on our food, and thus placated we retired to the outdoor area to await our meal.

On arrival it appears as though my wife's uncomplicated request had been lost in translation. 'No tomato' had become 'extra tomato' as there was more of the horrid red demon fruit on all our burgers than I see in the produce sections at most supermarkets.

My son decided that the burger had been rendered inedible by this intrusion. I glared at my steak sandwich for a solid five minutes in the hope that my obvious loathing would make the tomato uncomfortable and leave, unfortunately that was not the case, and tomato won the day.

I'm a pretty decent sport, and yes, I did scrape it off, but for $24 a burger I think it's a fair and reasonable request

Stayed: October 2017, travelled with family
1  Thank Rooster2820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this reviewResponded 10 October 2017

Dear Guest,

Thank you very much for taking time to provide us with some feedback regarding your recent stay with us. We are very sorry that on this occasion we did not meet your expectations. Please rest assured we have taken note of your concerns and measures to address them are in place.

Kind Regards,

Charity C.

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Reviewed 29 September 2017

Great place to stay when the weather is atrocious they have the latest releases and block buster movies free of charge. Cafe restaurant nice and relaxing for drinks and meals. Muscats bar and restaurant have $10 cocktail hour Saturday nights. Pop up menu at Muscats is fantastic value, quality and quantity.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank kalabartarn2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charity C, Guest Relations Manager at The Novotel Vines Resort Swan Valley, responded to this reviewResponded 10 October 2017

Dear Guest,

Thank you very much for taking time to provide us with some feedback. We are pleased to know that you had a relaxing long weekend at the resort. It is with great delight that I read you enjoyed the meals and your overall stay. We cannot wait to welcome you back again for another stay.

Kind Regards,

Charity C.

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