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“Very helpful ”

ITM Tourist Information
Ranked #17 of 183 things to do in Reykjavik
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: <1 hour
Owner description: We specialise in giving on the spot information about local conditions, including weather for the next days. We book tours for our guests with this in mind! ITM-Tourist Information Office has been located in Iceland‘s capital city for over 25 years and we are the only downtown Information Centre accredited by both The Icelandic Tourist Board and Vakinn Iceland’s Quality Standard for Tourism. We look forward to seeing you in Reykjavik, and you are also welcome to drop us a line via email if you need help before your arrival in Iceland. The companies we book with are carefully chosen by us. We offer a variety of tours and activities, and our staff try out and experience the tours we work with. We prefer Vakinn Quality Standard operators. We primarily work with guests already in Reykjavik, so we can be flexible planning according to upcoming weather but we have also added a selection of our most popular tours to this site for you to book in advance. We never charge any booking fees.
Useful Information: Lockers / storage, Wheelchair access, Activities for young children
Reviewed 12 January 2018 via mobile

The staff were extremely patient and friendly and were very helpful when booking tours. We didn't have any trips planned in advance but they helped us book two trips including a special request for the blue lagoon. Would highly recommend.

Thank gemmaw414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITM T, Guest Relations Manager at ITM Tourist Information, responded to this reviewResponded 13 January 2018

Hi Gemma,

Thank you for your review, and we hope you had a wonderful time in Iceland.

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10 - 14 of 179 reviews

Reviewed 10 January 2018

The staff is very friendly, I was there last summer and came back this time again with them because the service is excellent! They explain everything from your pick up tour, what you will see, to the end of it. I like that they make you a week planner to see what tours you can do each day, get some relax time in the city, or just plan a day to blue lagoon, etc... everything based on what you want to see in Iceland!

Thank Susy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITM T, Guest Relations Manager at ITM Tourist Information, responded to this reviewResponded 12 January 2018

Hi Susy,

Thank you so much for this review, it´s great to hear that you came back to see us again.

Yes, the week planner is essential. It helps us, and you, plan your time accordingly, so that you can do all the things you want to do in the time you have, based on weather, departure times, availability, etc.

Maybe you will visit us again another day? In the meantime, we hope you had another pleasant time in Iceland.

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Reviewed 8 January 2018

We (4 women) went in with somewhat of an idea of what we wanted to do with the small amount of time that we were in Iceland. We spoke to Brian (Scottish) who was very informative about what was available with the time we had. We went with his recommendation as to which company we went with. As they get feed back from customers. So glad that we did went with 2 different companies, would have been 3 but the Northern lights were not going to show (full refund). Thank you for the recommendations and the time spent helping.

Thank Rebekah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITM T, Guest Relations Manager at ITM Tourist Information, responded to this reviewResponded 9 January 2018

Hi Rebekah,

Many thanks for your review, we really appreciate it. We like to spend as much time as we can with you to make sure that you make the right choices and have the best experience, and we are sol glad that we managed to do this for you.

We hope to see you again.

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Reviewed 7 January 2018 via mobile

We turned up at the tourist office with hotels booked and some idea of attractions but no definite plans. We spoke to Louise who was really helpful, gave us loads of great recommendations and then helped us plan almost everyday of our trip and booked all the tours we requested. We had an excellent holiday and thought her recommendations were fab. She also gave us lots of safety advice and general tips for driving around Iceland. Would definitely highly recommend.

Thank zoe5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITM T, Guest Relations Manager at ITM Tourist Information, responded to this reviewResponded 8 January 2018

Hi Zoe,

Thank you for your review, and we are so pleased we could help.

Driving in Iceland can be dangerous if you are not careful, so we are always more than willing to offer advice on this, so thank you for pointing this out.

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Reviewed 4 January 2018

We read about this service, and thought it was "too good to be true." However, it paid off again and again. We threw together a quick long weekend in Reykjavik without a lot of pre-planning. We walked into the ITM Center with a few blocks of free time and a list of things we wanted to see and do. The staff was amazing! They asked great questions (budget, tour size preference, etc.) then looked at the weather and planned AND booked an amazing four days for us. Everything was perfect and their tips and suggestions were spot-on. This should be everyone's first stop when they arrive in Reykjavik to get everything booked. So helpful! So knowledgeable! Saved us loads of time and money!

Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITM T, Guest Relations Manager at ITM Tourist Information, responded to this reviewResponded 8 January 2018

Hi Catherine,

Many thanks for your review.

Yes, we do try to take everything into consideration when planning your trip, budget is always an important part of that, as well as weather, time, and availability. We are so pleased we got this right for you, and that you had a lovely time.

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