Overpriced midrange hotel with tired room product and some nice design touches in the lobby area. Astonishingly, management was completely unavailable for several days during peak season. I offered the team a quick call to ensure a fair review. I never heard back from them. There are great alternatives in Reykjavik.
Excellent staff and nice rooms. The reason for the 1 star is the hotel is located directly across the street from a night club. Listed to electric dance music until 3am vibrating the room. If not for the night club would be a 5 star review! The hotel does have a great location.
Great location, v close to key attractions like the Music Hall, the beautiful church and shopping and restaurants. No amenities like coffee or water provided free of charge. Breakfast is not included and very expensive. At night, the loud music from surrounding clubs was horrible even with ear plugs. It really is the location that is this hotel's redeeming factor.
Overall rate this hotel as just ok.
We stayed at a competitor hotel on the first night and this hotel doesn’t compare.
Would not stay here again. Very noisy club next door. Our room was on the 2nd floor and heard the street noise.
Bathroom- balmain products - didn’t love the smell, overall awkward set up and mirror fogs up and then takes a long time to defog, toilet room was very small.
Bed was comfortable
No complementary breakfast even for gold member.
The bar is cozy and staff there was very nice and they made great drinks.
Good location. Small rooms. Minimal amenities. Moreover, the hotel "nickels and dimes" its patrons. Get this. After staying here for a total of 4 nights, management was going to charge $40 to extend check out by one hour. When I asked the front desk assistant Ollie why, the response was "you signed the form when you checked in" and "that's our policy". When I asked to speak to a manager, Ollie's response was "No. The manager is not working today so I cannot call him." I cannot recommend this hotel and encourage visitors to stay at an accommodation that is friendlier to its guests and nicer is its amenities. Very disappointing.
