Seemed all the big tour groups use this hotel. We saw signs for Trafalgar, Lindblad, Celebrity, Tauk....The lobby and breakfast buffet were crowded at times. We were comfortable because we know all the tourists were vaccinated.

The bed was comfortable. The room was quiet, and clean. The room picture featured is misleading. We were in a superior room and didn't get a king as pictured. We couldn't find a temperature control in the room and when the temperature outside got into the 70's the room felt warm. The room amenities included robe, slippers, moisturizer, shampoo/conditioner (unbranded), liquid soap, tea and coffee. There was no bar soap. While the bathroom is large, the shower area felt cramped. The blackout curtains don't fully cover the windows. If you need a dark room, bring eye shades.

Breakfast is strictly a buffet. It didn't appear to change from day to day, but had a lot of variety. The fruit was fresh. Sometimes the eggs were cold. It had the hot and cold offerings you'd expect at a better hotel, plus cod liver oil! The lobby bar has a happy hour. The lunch here was outstanding. We ordered the fish & chips and a cauliflower dish that were both great.

The only newspaper provided was near check-in in Icelandic.

Hand sanitizer was widely available.

The hotel offers free shuttles to town that are actually individual taxis from 9-5. The walk into town is about 20 minutes on a paved path along the bay.

At the beginning of our stay there was no mask wearing; but with cases increasing, by the end of our stay, everyone was asked to wear a mask and even gloves while at the breakfast buffet!

When we arrived, there were three large travel buses that had just pulled up, and checking in was a nightmare, with huge lines. We thought it was just bad timing, but over the first two days of our stay, we learned quickly that this hotel services the large tour groups. The breakfast room each morning was absolutely packed with barely any room to sit. The hotel itself is nice, their restaurant service is good and the food quality is good, but we decided to check out two days early and move to a less busy hotel. This hotel is like an Orlando Florida or Las Vegas tourist hotel, moving tour buses in and out on an hourly basis. If you want a quite slower pace hotel this is not your hotel. Again the amenities were all good, just the service and large crowds were a bummer.

We stayed here for 3 nights prior to our tour with Lindblad/National Geographic as this is the hotel where our tour started. It looked like many tour companies (Tauck, Insight, Trafalgar) use this hotel. The room faced the lobby without windows to the outside and was dimly lit. There was no laundry service on the weekends which was very inconvenient. The breakfast that was included was good. The hotel is not located in the central area so we needed to take a taxi to/from that area as the hotel shuttle only ran until 5PM. The staff were very helpful during our stay. Prior to our stay, we had contacted them regarding where to get a COVID test, and the staff was very helpful in providing us with this information. We would have preferred to stay in a hotel in the central area, however, our tour started here.