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lostalan
London, United Kingdom

Great hotel and staff!!

5.0 of 5 bubblesReviewed 5 Dec 2021via mobile
Travelled as a couple for 4 nights via Icelandair. This hotel is in a fantastic location in the heart of the Reykjavik. Walking distance to several attractions and in the thick of downtown with a few steps.

First impressions was delightful and warming

Room 408 - king deluxe,was wonderful, spacious and tastefully appointed, however a little dimly lit. But this was in keeping to the rest of the hotel. Complimentary non alcoholic mini bar restocked daily and a nespresso machine for your caffeine fix.

They have a social hour at the bar between 5-6pm where you can have a complimentary drink (beer/wine/hot drink) and snack.

Breakfast - served between 7-1030am with a good selection.

Konsulat has got some great touches and I would highly recommend this hotel. The staff are helpful, attentive and keen to help. Special mention to Margarita, Nevin and Harlem.
Date of stay: December 2021
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erlingur Einarsson, Guest Services / Front Office at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this review
Responded 6 Dec 2021
Thank you for taking the time to share your experience with us. We are glad to see you enjoyed your stay. I´ll be sure to pass on your kind words to the whole team, along with Margarita, Nevin and Harlem.

Best regards,
Erlingur Einarsson
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (556)
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All reviews social hour a king deluxe room famous hot dog stand bus stop beautiful hotel usb ports spa area happy hour each evening street parking front desk staff breakfast was delicious small balcony the hotel staff i highly recommend this hotel within walking distance restaurants and shopping
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Reviewed 30 November 2021

When I booked this trip I went back and forth looking at different hotels and I finally selected the King Deluxe room at the Reykjavik Konsulat. Well, I was not disappointed by this selection. This was a very well appointed room with lot of space, great lighting and storage. The king sized bed was very comfortable and I loved the bedding. There was a small couch at foot of the bed which was great to watch tv or put on your shoes. The bathroom was very well appointed with a massive shower with both a rain shower head and a handheld unit. The expresso machine got quite the workout as well.

I was also fortunate to have a small balcony (see pics) that was not advertised as they said they cannot guarantee a room with one.

Location: this hotel is in the heart of city center. You can walk quickly to so many places - it's about 5 minutes to the scenic waterfront walk. There are so many good places to eat and drink within a few minutes walk. The "penis museum" is right next door also and I'll be reviewing that as well.

I had a few minor suggestions for the hotel and included them in the survey they sent me. Well 15 minutes after I submitted the survey I received a personal e-mail from the hotel manager thanking me and saying they will review everything I suggested - you don't get that type of service many places these days.

Lastly, I want to thank Margarita who checked me in and helped on a few occasions....service that was above and beyond!

Room tip: Book the King Deluxe room if you want some extra space
Date of stay: November 2021
    • Location
    • Sleep Quality
    • Service
Thank FrankFairchok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brynhildur Gudmundsdottir, General Manager at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this reviewResponded 30 November 2021

Dear Frank Fairchok,

Please accept my sincere gratitude for your very kind feedback. I have already shared your review with my team and I have to say that your review and reviews like it are what keeps us all motivated to continue to strive and go above and beyond for all guests.
I look forward to welcoming you back and please don´t hesitate to contact me or anyone from our team if you need any assistance.
Warmest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2021

Everything about our stay was perfect… can’t recommend it enough!!

Service was amazing, always happy people happy to accomodate and help you.

The included breakfast is a surprising add-on because it is actually a full breakfast, and for ALL dietary requirements. They have everything from vegan to gluten-free, and everything in between.

Honestly recommend 10 out of 10

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank robaU7974DS521
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brynhildur Gudmundsdottir, General Manager at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this reviewResponded 29 November 2021

Dear guest,
Thank you for sharing your experience at Reykjavik Konsulat Hotel. We are delighted to hear that you enjoyed your stay.
I will be sure to share your feedback with the whole team.
Please don´t hesitate to contact us anytime and we hope to see you again at Reykjavik Konsulat Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2021 via mobile

This hotel is the epitome of 5 ⭐️ ! Absolutely incredible staff from front desk, bartenders, and all wait staff at breakfast and dinner. Cozy feel in spacious guest rooms. Nightly social hour which included free drinks and snacks. I’m room complimentary drinks (soda/water/juice) and snacks replenished each day. It was an absolute pleasure to come back to hotel each night after our daily adventures. Perfect location for all tourist shops, restaurants, and bars. HIGHLY RECOMMEND and will definitely be booking again.

Room tip: Even with early flight arrival, hotel was able to accommodate so don’t hesitate to ask!
Date of stay: November 2021
Trip type: Travelled as a couple
Thank smp2318
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brynhildur Gudmundsdottir, General Manager at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this reviewResponded 29 November 2021

Dear guest,
Thank you for a wonderful 5 star review. I will be sure to share your feedback with the entire team.
Please don´t hesitate to contact us anytime and we hope to see you again at Reykjavik Konsulat Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2021

We stayed at the hotel for 2 nights. We found it very comfortable, quiet and luxurious. The breakfast was great - huge selection. We also appreciated being able to have breakfast when we arrived even though we couldn't yet check in. We also enjoyed the complimentary drinks over happy hour in the evening whilst sitting next to a fire. The best part was the 'bath house' in the basement. It had private showers, a lounge area, a sauna and a hot tub. It was great for when we arrived early in the morning and wanted to freshen up. We used the hot tub several times and had it completely to ourselves. Margarita on the front desk was a big help when our taxi didn't take credit cards.

Date of stay: November 2021
    • Location
    • Cleanliness
    • Service
Thank amyt605
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brynhildur Gudmundsdottir, General Manager at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this reviewResponded 29 November 2021

Dear guest,
Thank you for sharing your experience at Reykjavik Konsulat Hotel. We are delighted to hear that you enjoyed your stay.
Please don´t hesitate to contact us anytime and we hope to see you again at Reykjavik Konsulat Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2021 via mobile

Overall, quite nice. Room was modern and clean, if not a little on the small side. We found the bed a bit uncomfortable, with pillows that were reaching the end of their lives, but the hotel did try to resolve this when we asked (we were given some... Slightly... Better pillows). When one of our tours was cancelled due to bad weather, the receptionist was able to give some great advice about what to do and see in the city at short notice. We really appreciated this. The included breakfast was also very nice.

However, this good experience was ruined a bit on our last day.

We had booked a taxi via reception to take us to the airport at 4:45am. The person who booked it for us assured us that the taxi would be on time or early. We were downstairs and ready on time.

In the end, the taxi was over 30 minutes late. We weren't the only people waiting for a late airport taxi either.

This, of course, isn't hotel's fault. It is the taxi company's fault. My complaint, however, is with the total indifference of the hotel receptionist to the situation.

Although he did ring the taxi company to "confirm the booking" (not to ask why they were so late!), that's all he did. When I anxiously enquired, he only said "it's confirmed" and "it's not a problem at our end". When I asked how often taxis are over 30 minutes late he just replied "yes, sometimes". When I asked about calling a different taxi company, as we were increasingly worried about being late for our flght, his response was just that he couldn't do that. He could not have been less interested.

If I ran a hotel, and the taxi company I used to take guests to the airport at early hours of the morning was frequently 30 minutes late, I'd use a different company! Id also have my staff show some concern and be a little proactive (like trying to find another taxi), instead of just stating that it wasn't the hotel's problem.

A stressful and frustrating end to an otherwise enjoyable stay.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank Z5309VVlewist
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erlingur Einarsson, Guest Services / Front Office at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this reviewResponded 26 November 2021

Thank you for taking the time to review your stay with us. While I´m glad so see the stay was enjoyable overall I´m sorry to hear about the incident at the end. The taxi company in question has been reliable in the past and I have discussed the matter with them in order to avoid similar situations in the future. I have also spoken with my team so that we may better handle such issues should they come up again. I hope the rest of your journey went according to plan and that we may welcome you again at Reykjavik Konsulat hotel.

Best regards,
Erlingur Einarsson
Front Office Manager

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