This hotel is the epitome of 5 ⭐️ ! Absolutely incredible staff from front desk, bartenders, and all wait staff at breakfast and dinner. Cozy feel in spacious guest rooms. Nightly social hour which included free drinks and snacks. I’m room complimentary drinks (soda/water/juice) and snacks replenished each day. It was an absolute pleasure to come back to hotel each night after our daily adventures. Perfect location for all tourist shops, restaurants, and bars. HIGHLY RECOMMEND and will definitely be booking again.

We stayed at the hotel for 2 nights. We found it very comfortable, quiet and luxurious. The breakfast was great - huge selection. We also appreciated being able to have breakfast when we arrived even though we couldn't yet check in. We also enjoyed the complimentary drinks over happy hour in the evening whilst sitting next to a fire. The best part was the 'bath house' in the basement. It had private showers, a lounge area, a sauna and a hot tub. It was great for when we arrived early in the morning and wanted to freshen up. We used the hot tub several times and had it completely to ourselves. Margarita on the front desk was a big help when our taxi didn't take credit cards.

Overall, quite nice. Room was modern and clean, if not a little on the small side. We found the bed a bit uncomfortable, with pillows that were reaching the end of their lives, but the hotel did try to resolve this when we asked (we were given some... Slightly... Better pillows). When one of our tours was cancelled due to bad weather, the receptionist was able to give some great advice about what to do and see in the city at short notice. We really appreciated this. The included breakfast was also very nice.

However, this good experience was ruined a bit on our last day.

We had booked a taxi via reception to take us to the airport at 4:45am. The person who booked it for us assured us that the taxi would be on time or early. We were downstairs and ready on time.

In the end, the taxi was over 30 minutes late. We weren't the only people waiting for a late airport taxi either.

This, of course, isn't hotel's fault. It is the taxi company's fault. My complaint, however, is with the total indifference of the hotel receptionist to the situation.

Although he did ring the taxi company to "confirm the booking" (not to ask why they were so late!), that's all he did. When I anxiously enquired, he only said "it's confirmed" and "it's not a problem at our end". When I asked how often taxis are over 30 minutes late he just replied "yes, sometimes". When I asked about calling a different taxi company, as we were increasingly worried about being late for our flght, his response was just that he couldn't do that. He could not have been less interested.

If I ran a hotel, and the taxi company I used to take guests to the airport at early hours of the morning was frequently 30 minutes late, I'd use a different company! Id also have my staff show some concern and be a little proactive (like trying to find another taxi), instead of just stating that it wasn't the hotel's problem.

A stressful and frustrating end to an otherwise enjoyable stay.