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Amy T
Chicago, Illinois

Comfortable, great breakfast, helpful staff

5.0 of 5 bubblesReviewed 27 Nov 2021
We stayed at the hotel for 2 nights. We found it very comfortable, quiet and luxurious. The breakfast was great - huge selection. We also appreciated being able to have breakfast when we arrived even though we couldn't yet check in. We also enjoyed the complimentary drinks over happy hour in the evening whilst sitting next to a fire. The best part was the 'bath house' in the basement. It had private showers, a lounge area, a sauna and a hot tub. It was great for when we arrived early in the morning and wanted to freshen up. We used the hot tub several times and had it completely to ourselves. Margarita on the front desk was a big help when our taxi didn't take credit cards.
Date of stay: November 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brynhildur Gudmundsdottir, General Manager at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this review
Responded 29 Nov 2021
Dear guest,
Thank you for sharing your experience at Reykjavik Konsulat Hotel. We are delighted to hear that you enjoyed your stay.
Please don´t hesitate to contact us anytime and we hope to see you again at Reykjavik Konsulat Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (556)
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All reviews social hour a king deluxe room famous hot dog stand bus stop beautiful hotel usb ports spa area happy hour each evening street parking front desk staff breakfast was delicious small balcony the hotel staff i highly recommend this hotel within walking distance restaurants and shopping
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Reviewed 26 November 2021 via mobile

Overall, quite nice. Room was modern and clean, if not a little on the small side. We found the bed a bit uncomfortable, with pillows that were reaching the end of their lives, but the hotel did try to resolve this when we asked (we were given some... Slightly... Better pillows). When one of our tours was cancelled due to bad weather, the receptionist was able to give some great advice about what to do and see in the city at short notice. We really appreciated this. The included breakfast was also very nice.

However, this good experience was ruined a bit on our last day.

We had booked a taxi via reception to take us to the airport at 4:45am. The person who booked it for us assured us that the taxi would be on time or early. We were downstairs and ready on time.

In the end, the taxi was over 30 minutes late. We weren't the only people waiting for a late airport taxi either.

This, of course, isn't hotel's fault. It is the taxi company's fault. My complaint, however, is with the total indifference of the hotel receptionist to the situation.

Although he did ring the taxi company to "confirm the booking" (not to ask why they were so late!), that's all he did. When I anxiously enquired, he only said "it's confirmed" and "it's not a problem at our end". When I asked how often taxis are over 30 minutes late he just replied "yes, sometimes". When I asked about calling a different taxi company, as we were increasingly worried about being late for our flght, his response was just that he couldn't do that. He could not have been less interested.

If I ran a hotel, and the taxi company I used to take guests to the airport at early hours of the morning was frequently 30 minutes late, I'd use a different company! Id also have my staff show some concern and be a little proactive (like trying to find another taxi), instead of just stating that it wasn't the hotel's problem.

A stressful and frustrating end to an otherwise enjoyable stay.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank Z5309VVlewist
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Erlingur Einarsson, Guest Services / Front Office at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this reviewResponded 26 November 2021

Thank you for taking the time to review your stay with us. While I´m glad so see the stay was enjoyable overall I´m sorry to hear about the incident at the end. The taxi company in question has been reliable in the past and I have discussed the matter with them in order to avoid similar situations in the future. I have also spoken with my team so that we may better handle such issues should they come up again. I hope the rest of your journey went according to plan and that we may welcome you again at Reykjavik Konsulat hotel.

Best regards,
Erlingur Einarsson
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2021

We had a great experience and Harlem made it more pleasing.. he makes excellent cocktails and he is a pleasant to talk and accommodated all our needs and request. Wadim took his time to inform us about the hotel amenities during the check in. Kris was also very warm and helpful.

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank Ennaid22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brynhildur Gudmundsdottir, General Manager at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this reviewResponded 24 November 2021

Dear Ennaid22,
Thank you for taking the time to give us such a great review. We are very glad that you had an enjoyable stay and we look forward to welcoming you back.
I will pass on your great feedback to the whole team and especially Harlem, Wadim and Kris.
Warmest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2021 via mobile

Fantastic hotel in a central location. Staff have excellent customer service. We spent three nights here for my 50th birthday. My husband organised a surprise of champagne and balloons in the room with the amazing assistance of Nevin Shalaby. She wasn’t working the weekend so I didn’t get to meet her but I wanted to say THANK YOU. When arriving at the room I was speechless as it was totally unexpected. It made my day! The bar staff were great fun and the happy hour with free drink and snacks a welcome bonus as costs are high in Iceland. Reception staff so polite and nothing is too much. I would recommend this hotel for location, service, rooms are amazing, biggest shower I have ever been in. L’occataine products (my favourite!) the beds so huge and comfortable. Slept so well. We arranged a private transfer back to airport through the hotel which I would highly recommend as the bus transfer in through the bus terminal then into shuttle buses to the bus stop is timely and can take a long time. Next time To save time I would arrange with hotel return transfer just to have door to door transport. I would rate this 5 star hotel thank you! Iceland is an amazing beautiful country and everyone so friendly.

Room tip: Direct transfer from airport to hotel rather than shuttle bus if time is precious.
Date of stay: November 2021
Trip type: Travelled as a couple
Thank Clare E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brynhildur Gudmundsdottir, General Manager at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this reviewResponded 22 November 2021

Dear Clare,
Happy birthday ... we are thrilled to hear that you and you husband had an amazing weekend. I will absolutely share your review with the whole team and especially Nevin, who I know will be thrilled to hear that the surprise worked and you had a great time.
Please don´t hesitate to contact us anytime and we hope to see you again at Reykjavik Konsulat Hotel

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Reviewed 21 November 2021 via mobile

four nights at this centrally located hotel contributed to a wonder visit to iceland. the staff is highly trained and accommodating, eager to serve and meet any requirement. the complimentary breakfast was generous, including smoked salmon and fruit. the complimentary evening social hour was an unexpected bonus. hotel dining rooms are usually to be avoided, but we were somewhat tired one evening and pushed the easy button. the food and service did not disappoint. if we were to visit again i can’t imagine staying anywhere else. the place and people were special.

Room tip: the hotel is two blocks from bus stop #3, the pickup point for tour excursions. bad weather during the 30 minute pickup window isn’t fun.
Date of stay: November 2021
Trip type: Travelled as a couple
Thank gmacSarasota
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brynhildur Gudmundsdottir, General Manager at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this reviewResponded 22 November 2021

Dear guest,

Thank you for sharing your experience at Reykjavik Konsulat Hotel. We are delighted to hear that you enjoyed your stay and very much appreciate a comment from our guests.
I will be sure to share your feedback with all team members.
Please don´t hesitate to contact us anytime and we hope to see you again at Reykjavik Konsulat Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2021

The attentiveness of the staff was superb. The small details (such as social hour, free mini fridge with snacks, nepresso machine in room) of the hotel really separate it from the others in a good way. The facilities and decor are top notch. We loved the mini spa! Breakfast has lots of options and was delicious. Coming “home” to our room at the hotel was a delight after a long day of seeing the beautiful sights of Iceland. The bed was like sleeping on a cloud!

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank shann0n45
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brynhildur Gudmundsdottir, General Manager at Reykjavik Konsulat Hotel, Curio Collection By Hilton, responded to this reviewResponded 22 November 2021

Dear guest,
I thank you for taking the time to share your comments with us, it is most appreciated. We are very thrilled that your stay was one of luxury,
Please don´t hesitate to contact us anytime and we hope to see you again at Reykjavik Konsulat Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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