Just got back from this amazing hotel. The staff and room were all unavailable great. The views can not be compared. The hotel was private and quiet The breakfast that was brought into the room each day was amazing. The hotel even brought us back to the airport with no charge.
Tower Suites : Katrinartun 2, 20th floor, 105 Reykjavik
Tower Suites is an interesting concept: 8 suites located on the top floor of a 20 story office building, slightly away from the City Center of Reykjavik, but still within walking distance of the important tourist-related locations. We utilized Tower Suites driver to pick us up and return us to the airport (extra charge) which is in Keflavik, about 45 minutes away.The Suites are modern and bright, and our suite, #4, was located adjacent to the main gathering area, where cocktails and beverages are available, and breakfast is sometimes served. (It is also served in your room on some days.) The suite itself was airy and spacious, with a king sized bed and warm and comfortable duvets for each of us. Closet space and counter space were ample, although there was not an actual desk. Wifi is free, and signal strength was strong and handled all our devices without difficulty. The bathroom was spacious and modern, also. The staff we encountered were uniformly pleasant & professional, and were very helpful to us. Breakfast was served in our room one day, in the main area in buffet style another day, and on our third morning we departed early (4:40 a.m.!) and received a ‘to-go’ bag of food, which we appreciated. It is about a 20-25 minute walk along the bay shoreline to the Opera House (Harpa), which is adjacent to the harbor and the City Center shopping district. The weather was delightful during our 3 days in Iceland, and walking was not a problem, but I wouldn’t want to do it in cold or wet weather. We received excellent recommendations from the staff, who were genuinely pleasant at all times. There is a Hop On Hop Off bus stop acriss the street from the building, making it convenient if you want to utilize this option. We took a private Golden Circle tour with Hidden Iceland, which is the subject of a separate (excellent) review, and our knowledgeable and friendly guide, Fannar Andresson, picked us up and dropped us off at Tower Suites. I didn’t explore the other hotel options in Reykjavik, because we followed the lead of friends who had previously stayed at Tower Suites, but I would consider Tower Suites a strong option for someone spending a few days in Reyjkavic.
As travelling conisers we are always gracious and respectful. And expect the same back. The staff were helpful and gracious until we saw another side to them upon Leaving after a dreadful, life threatening almost life changing accident that occurred in the premises of the Tower Suites .
After my 12 year old son had had a shower, my husband preceded to have his shower 20 minutes later. At 10.50 am I preceded to have my shower, as I finished my shower and reached for my towel which was in close proximity, I felt an earth shattering smash on my back and neck, and blood everywhere, when I looked down I had a deep open wound on my right wrist with the muscle and bone exposed, I ran out screaming thinking that a bomb had gone off, not realising that the large 4.5m bathroom slide door made of glass had exploded and shattered over me, thank goodness it was me not my child in there. He would have been dead.
I took the brunt of the thick glass shattering, injuring me severely, lacerating my body everywhere, I ran out screaming, for help. My husband followed not understanding what had just happened. I went into shock, trembling, scared that I was dying seeing the loss of blood everywhere ie towels, floor etc
An ambulance was called, and I was taken to the hospital, still in shock whereby, I was issued a dedicated trauma nurse and Doctor who spent 2 hours stitching me up and trying to glue my skin back together, the skin on my back was wrecked with loose skin hanging of, I was advised that I would be scarred for life, and endure months of rehabilitation, meanwhile I would not be able to use water on my skin, neither use the facilities of the blue Lagoon for which we had paid 0ver £4000.
To date I have received no courtesy calls to find out how I am, and this is a day ago. Incident 7/04/2022 moved to new hotel on the 8/4/2022. I was released from Hospital same day. I will be taking this matter further, uncaring Manager that could not be bothered to see how I was
My family had booked a family suite in their sister property. I received an email a few days before asking if I would like to upgrade to the Towers because of a booking issue. We agreed. The room we got was a corner suite with views of the harbor and town. The hotel brought in a roll away so my teenagers did not have to share a bed and even had our laundry sent out for cleaning for free since this hotel did not have a washer/dryer and the other one did.
They went above and beyond to make sure we were happy with the move. The manager emailed me several times after check-in to make sure the accommodations were suitable. When I mentioned the "romantic" type room we were in did not afford much bathroom privacy for my teenagers to shower or use the bathroom (open bathroom concept), they immediately opened a second room next door for us to use for showering and bathroom use. Basically we got two full rooms. (one being a suite). That is incredible service. The manager emailed again to make sure this was satisfactory. The staff was extremely accommodating and never acted like we were an issue. They were extremely understanding and wanted us to have a great experience. They just wanted to make us happy. And they did. I sat and visited with one desk person for 30 minutes getting to run down on the Northern Lights and other interesting stuff. She was interested in sharing and never bothered.
I would be remise if I did not mention the breakfast. At your selected time, they provided the best breakfast i have ever had at a hotel. We rolled out of our room into the sitting area and they had placed out four settings complete with orange juice, cereal with individual bottles of milk, fruit bowls, charcuterie board with meats, cheese, etc. fresh bread and doughnuts. It was incredible. I wish I took a picture because the presentation was as good as the food.
Due to the extremely top notch service and attention they gave my family and the extra touches like the breakfast I would highly recommend this hotel!
We had the most amazing stay at this hotel. We stayed here for 6 nights while on our honeymoon, and it was the first and probably only hotel I felt fully comfortable and happy in! We stayed in room 2, the corner suite with the bathtub. Incredible views, with an equally incredible space. The bed, couch and bathroom were great, with an espresso machine in the room. Breakfast every morning delivered to our room, was always fresh and was a great start to our days. The staff were helpful, and kind and even offered to ship our clothes to us that we left behind (oops). It was a great location, with walking distance to many restaurants and shops. Not to mention, the common area with drinks and snacks available for purchase, and a cozy area to hang out in. Our only complaint would be that we had to pay daily for parking, but it was always easy to find a front row spot. We would 100% stay here again, and HIGHLY recommend staying here. We will definitely be back!
