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Mrs U Bello
London, United Kingdom

Exploding, shattered bathroom glass in luxury apartment at Tower Suites.

1.0 of 5 bubblesReviewed 14 Jun 2022
As travelling conisers we are always gracious and respectful. And expect the same back. The staff were helpful and gracious until we saw another side to them upon Leaving after a dreadful, life threatening almost life changing accident that occurred in the premises of the Tower Suites .

After my 12 year old son had had a shower, my husband preceded to have his shower 20 minutes later. At 10.50 am I preceded to have my shower, as I finished my shower and reached for my towel which was in close proximity, I felt an earth shattering smash on my back and neck, and blood everywhere, when I looked down I had a deep open wound on my right wrist with the muscle and bone exposed, I ran out screaming thinking that a bomb had gone off, not realising that the large 4.5m bathroom slide door made of glass had exploded and shattered over me, thank goodness it was me not my child in there. He would have been dead.

I took the brunt of the thick glass shattering, injuring me severely, lacerating my body everywhere, I ran out screaming, for help. My husband followed not understanding what had just happened. I went into shock, trembling, scared that I was dying seeing the loss of blood everywhere ie towels, floor etc

An ambulance was called, and I was taken to the hospital, still in shock whereby, I was issued a dedicated trauma nurse and Doctor who spent 2 hours stitching me up and trying to glue my skin back together, the skin on my back was wrecked with loose skin hanging of, I was advised that I would be scarred for life, and endure months of rehabilitation, meanwhile I would not be able to use water on my skin, neither use the facilities of the blue Lagoon for which we had paid 0ver £4000.

To date I have received no courtesy calls to find out how I am, and this is a day ago. Incident 7/04/2022 moved to new hotel on the 8/4/2022. I was released from Hospital same day. I will be taking this matter further, uncaring Manager that could not be bothered to see how I was
Date of stay: April 2022
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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Reviewed 27 April 2022

My family had booked a family suite in their sister property. I received an email a few days before asking if I would like to upgrade to the Towers because of a booking issue. We agreed. The room we got was a corner suite with views of the harbor and town. The hotel brought in a roll away so my teenagers did not have to share a bed and even had our laundry sent out for cleaning for free since this hotel did not have a washer/dryer and the other one did.

They went above and beyond to make sure we were happy with the move. The manager emailed me several times after check-in to make sure the accommodations were suitable. When I mentioned the "romantic" type room we were in did not afford much bathroom privacy for my teenagers to shower or use the bathroom (open bathroom concept), they immediately opened a second room next door for us to use for showering and bathroom use. Basically we got two full rooms. (one being a suite). That is incredible service. The manager emailed again to make sure this was satisfactory. The staff was extremely accommodating and never acted like we were an issue. They were extremely understanding and wanted us to have a great experience. They just wanted to make us happy. And they did. I sat and visited with one desk person for 30 minutes getting to run down on the Northern Lights and other interesting stuff. She was interested in sharing and never bothered.

I would be remise if I did not mention the breakfast. At your selected time, they provided the best breakfast i have ever had at a hotel. We rolled out of our room into the sitting area and they had placed out four settings complete with orange juice, cereal with individual bottles of milk, fruit bowls, charcuterie board with meats, cheese, etc. fresh bread and doughnuts. It was incredible. I wish I took a picture because the presentation was as good as the food.

Due to the extremely top notch service and attention they gave my family and the extra touches like the breakfast I would highly recommend this hotel!

Date of stay: April 2022
    • Value
    • Sleep Quality
    • Service
Thank GaryPickren
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 April 2022

We had the most amazing stay at this hotel. We stayed here for 6 nights while on our honeymoon, and it was the first and probably only hotel I felt fully comfortable and happy in! We stayed in room 2, the corner suite with the bathtub. Incredible views, with an equally incredible space. The bed, couch and bathroom were great, with an espresso machine in the room. Breakfast every morning delivered to our room, was always fresh and was a great start to our days. The staff were helpful, and kind and even offered to ship our clothes to us that we left behind (oops). It was a great location, with walking distance to many restaurants and shops. Not to mention, the common area with drinks and snacks available for purchase, and a cozy area to hang out in. Our only complaint would be that we had to pay daily for parking, but it was always easy to find a front row spot. We would 100% stay here again, and HIGHLY recommend staying here. We will definitely be back!

Date of stay: April 2022
Trip type: Travelled as a couple
Thank ashleighmF9348ZP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 April 2022 via mobile

Cannot fail to impress, great hotel, great reception, amazing breakfast (I had reservations but was great).

Views change by the minute, every angle is good, mountains and sea.

Bar area very easy to use and feel relaxed in, team and coffee on tap.

Beds comfy, bath excellent!

Only thought is location in what will be the business district give you a 20 min walk, but we didn’t mind and parking outside.

Date of stay: March 2022
Trip type: Travelled as a couple
1  Thank BenjaminMill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2022

Upon entering our suite, our breaths were taken away by the amazing view of Reykjavik and the water. The suite was pure luxury, corner suite with floor to ceiling windows. Great sitting area, bar with treats to greet us, and very comfortable bed. The room was immaculate. We did not want to leave our room. The lobby is also well stocked with free beverages. We treated ourselves to breakfast in bed, which was delicious. The staff was also very helpful, especially in helping us with closed roads/travel.

Date of stay: March 2022
    • Value
    • Location
    • Service
Thank 996pelina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 March 2022 via mobile

A fantastic setting, at the top of an office block tower.
Luxury rooms, with an amazing view.
Really friendly and helpful staff, a really well equipped kitchen area (I had lots of Nespresso coffee !).
Great breakfasts, delivered to the room.
Easy parking, great location in the city.
And you can’t beat sitting in a bath and watching the lights across Reykjavik.
Can’t recommend highly enough.

Room tip: Shop around for best room prices, book more than one night, and use the underground car park.
Date of stay: February 2022
Trip type: Travelled as a couple
Thank Jonathan N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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