My family had booked a family suite in their sister property. I received an email a few days before asking if I would like to upgrade to the Towers because of a booking issue. We agreed. The room we got was a corner suite with views of the harbor and town. The hotel brought in a roll away so my teenagers did not have to share a bed and even had our laundry sent out for cleaning for free since this hotel did not have a washer/dryer and the other one did.

They went above and beyond to make sure we were happy with the move. The manager emailed me several times after check-in to make sure the accommodations were suitable. When I mentioned the "romantic" type room we were in did not afford much bathroom privacy for my teenagers to shower or use the bathroom (open bathroom concept), they immediately opened a second room next door for us to use for showering and bathroom use. Basically we got two full rooms. (one being a suite). That is incredible service. The manager emailed again to make sure this was satisfactory. The staff was extremely accommodating and never acted like we were an issue. They were extremely understanding and wanted us to have a great experience. They just wanted to make us happy. And they did. I sat and visited with one desk person for 30 minutes getting to run down on the Northern Lights and other interesting stuff. She was interested in sharing and never bothered.

I would be remise if I did not mention the breakfast. At your selected time, they provided the best breakfast i have ever had at a hotel. We rolled out of our room into the sitting area and they had placed out four settings complete with orange juice, cereal with individual bottles of milk, fruit bowls, charcuterie board with meats, cheese, etc. fresh bread and doughnuts. It was incredible. I wish I took a picture because the presentation was as good as the food.

Due to the extremely top notch service and attention they gave my family and the extra touches like the breakfast I would highly recommend this hotel!