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Traveller rating
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All reviews great location beautiful hotel superb breakfast air conditioner kongens nytorv close to nyhavn executive room royal palace walking distance wonderful stay coffee machine the heart of the city nice room central location little mermaid bed was comfortable amalienborg
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28 - 33 of 717 reviews
Reviewed 17 October 2022 via mobile

Very nice hotel which is very well-positioned two minutes from Nyhavn. The rooms are comfortable but ensure you book a courtyard-facing room or the street noise will drive you nuts. After one night the staff - who are all amazing - agreed to move me to one of the courtyard rooms.

The breakfast is excellent, the gym brilliant for a hotel facility but I knocked off a star for no toiletries or coffee machine!

Overall a very comfortable hotel with lovely staff in a great part of a truly beautiful city. Highly recommended.

Room tip: Book a courtyard-facing room!
Date of stay: October 2022
Trip type: Travelled solo
Thank mattlevy419
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 1 November 2022

Dear Matt,
Thank you for visiting historic Phoenix Copenhagen.
We are glad to read you had a nice stay at Phoenix Copenhagen.
We aplogies the inconvenience with room move.
We hope to have the opportunity to welcome you back at down town Phoenix Copenhagen another time in the future.
Kind regards
Julie Heinen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2022

There was a burning smell in my room all night. I told the concierge but they just told me nothing is wrong. It was hard to sleep with that smell. When checking out, the receptionist didn't even ask how my stay was. Considering it's a 4star hotel, there should at least be some toiletries in the bathroom.

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank omukas331730
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 1 November 2022

Dear Traveller,
Thank you for visiting Phoenix Copenhagen. We are glad to read you liked our superb down town location.
We are sorry to read that you had a smell in your room and our staff could not identify this.
If you like to elaborate on your review please forward an e-mail to phoenixcopenhagen@arp-hansen.dk
Despite stay was not perfect we hope you had som nice days in Copenhagen.
Kind regards
Julie Heinen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2022

Nice and seemingly popular hotel, however with the steps up into the lobby this makes it difficult for luggage or handicapped people. Perhaps they should consider a ramp? Full buffet breakfast if wanted

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Angie T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 12 October 2022

Dear Angie,
Thank you for staying at Phoenix Copenhagen. We are glad to read you had a pleasent stay which inclued a nice and large breakfast buffet, superb location and high service level.
We hope to have the oppotunity to welcome you back at Phoenix Copenhagen another time in the future.
Kind regards
Julie Heinen
General Manager

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Reviewed 4 October 2022

Great Hotel in a great location with a superb breakfast and great service. Friendly, clean and certainly my first choice of hotel if I stay again. Would certainly recommend to friends and family visiting Copenhagen.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ls5xrdyxld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 6 October 2022

Dear Traveller,
Thank you for visiting historic Phoenix Copenhagen amd recommending us to other guests.
We are glad to read that you had a nice weekend break which included great service, clean room and superb breakfast.
We hope to have the opportunity to welcome you back at Phoenix Copenhagen another time soon.
Kind regards
Julie Heinen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2022

My wife and I stayed for 3 nights, overall had a pleasant stay.
Things to appreciate- front desk/ reception very welcoming and helpful, always there with a smile. At one point was assisted by 3 staff members to find me a UK to Europe converter. Check in/ out very smooth.
Location couldn’t be better- almost all the major attractions are in walking distance, Copenhagen’s popular postcard place, Nyhavn was about 3mins walk!! Lots of food options nearby, metro stations in close proximity too.
Buffet spread- regular spread, with good selection of breads, cheese, fruits, juices, scrambled eggs, cold cuts, sausage etc.
Things to improve- The room- by no means if felt like a 4* room. Wasn’t properly cleaned, noted on the last night that there were cobwebs in the bedside lampshades. The air con is the room didn’t work properly, felt the need on the last night, after turning on wasn’t cooling. It looked like there was some leak issues before and a stack of tissues was lying over the wardrobe, just under the air con.
The mattress- Weird to see a matttess topper in a 4* hotel that too not proper size and covered with small bed sheet exposing the outer edges of the mattress below; also the pillow covers were of odd sizes.
No food menu in the room despite the option for ordering room service. They did have an option to serve breakfast in the room with an extra surcharge of DKK 50 however, the presntation in the tray could have been better; fruits came as a big pile, some grapes even squished. The cheese too was presented poorly, Brie was dry; sorry not being picky but don’t expect this in a 4* property.
And the bathroom need some upgrade too- bath drain rusted, exhaust took long to vent steam and some stains along the bath glass.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank MayankMawar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 6 October 2022

Dear Traveller,
Thank you for visiting Phoenix Copenhagen. We are glad to read that you liked our high service level and our wonderful down town location.
We are sorry to read that room service and the room was not to your satisfaction. If you like to elaborate on your review please forward an e-mail to phoenixcopenhagen@arp-hansen.dk.
We hope to have the privilege to welcome you back at down town Phoenix Copenhagen in the future.
Kind regards
Julie Heinen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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