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Traveller rating
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All reviews great location beautiful hotel superb breakfast air conditioner close to nyhavn executive room walking distance royal palace kongens nytorv wonderful stay coffee machine the heart of the city nice room central location little mermaid bed was comfortable amalienborg
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21 - 26 of 689 reviews
Reviewed 24 September 2022 via mobile

Our stay at this Copenhagen hotel was satisfactory, and probably qualified for a rating of around 3,5. The room was very small, and lacked the usual things like a hairdryer, soap and shower gel!

However, service throughout our stay was very pleasant - all staff were very friendly and helpful. The breakfasts were also superb, with the crispiest bacon we've ever had in years of travel - we suspect an industrial size air fryer?

Overall, a pleasant stay.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank 125bernardc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 29 September 2022

Dear Traveller,
Thank you for staying at historic Phoenix Copenhagen. We are glad to read that you had a pleasent stay at down town Phoenix Copenhagen and liked our service minded staff and our large breakfast buffet.
We hope to have the opportunity to welcome you back at Phoenix Copenhagen another time in the future.
Kind regards
Julie Heinen
General Manager

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Reviewed 4 September 2022

Nice, quiet hotel. Good service. Perfect location for tourism. Very good breakfast.
It was clean and hotel personnel was friendly. Easy to store baggage when waiting to check in at the room. We will come back here another time.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kforth906421
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 8 September 2022

Dear Traveller,
Thank you for staying at Phoenix Copenhagen. We are grad to read that you had a nice stay which among others included a nice a clean room, good breakfast and superb down town location.
We hope to have the privelege to welcome you back at Phoenix Copenhagen another time soon.
Kind regards
Julie Heinen
General Manager

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Reviewed 1 September 2022

I was really pleased with my stay. The hotel is located in the centre of the old part of the city, within walking distance to the royal palace and many museums and churches. It is also close to the pedestrian area for a nice shopping experience. The hotel was clean, luxurious and the staff was kind and friendly.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank CBerrani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 8 September 2022

Dear Traveller,
Thank you for visiting historic Phoenix Copenhagen. We are glad to read you had a great stay down town of Copenhagen and found your room nice a clean.
We hope to have the pleasure to welcome you back at another time in the future.
Kind regards
Julie Heinen
General Manager

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Reviewed 28 August 2022

This is an exquisite hotel with an exquisite, helpful and friendly staff. I had room 2241 which was good size, with a comfortable bed, electrical outlets everywhere, great wi-fi and good air-conditioning. I traveled in late August and the afternoon sun entered the two tall windows, so air-conditioning was very welcome.

The buffet breakfast is excellent with everything you would want with both hot and cold choices.

The property is well located near museums and shopping streets.

About the only negative I can think of (and this is a stretch!) is that the safe is located at floor level and I couldn’t read the directions, which are written in tiny print. One of the staff very kindly hand-wrote out the directions for me.

This is a lovely place and I would not hesitate to stay here again.

Room tip: Rooms vary in size. Room 2241 was a nice double room. No view, but very quiet. I peeked into 2244, a corner room and it was beautiful.
Date of stay: August 2022
    • Sleep Quality
    • Rooms
    • Service
Thank EstherP1882
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 1 September 2022

Dear Esther,
Thank you for visiting historic down town Phoenix Copenhagen. We are glad to read that you liked your room with nice amenities, our breakfast buffet and our wonderful staff.
We hope to have the opportunity to welcome you back at Phoenix Copenhagen another time in the future.
Kind regards
Julie Heinen
General

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Reviewed 26 August 2022

The hotel is old, but is in good condition, the location is really good, very central and walking distance to center, shopping district the port and Metro/trains. Stayed for 2 nights, we were a big group, the staff are super friendly. The drawback is that the rooms are old, my room was smaller than some of the other, and it was bit humid, small bathroom. Would recommend for the location and staff..

Date of stay: August 2022
1  Thank Randarwish
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Julie Heinen, Direktør at Phoenix Copenhagen, responded to this reviewResponded 1 September 2022

Dear Randarwish,
Thank you for visiting historic Phoenix Copenhagen. We are glad to read you had a nice stay at down town Phoenix Copenhagen and you found our staff friendly and attentive. We are sorry if you found your room and bath room too small. Rooms are available in different sizing going up to 60m2. Please do not hesitate to forward an inquiry to phoenixcopenhagen@arp-hansen.dk if you are returning to Copenhagen and like assistance selecting room of your preferences.
We hope to have the privilege to welcome you back at Phoenix Copenhagen another time soon.
Kind regards
Julie Heinen
General Manager

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