I booked a room in HF Garden and only while heading to my room did I found out that I was in HF Lisboa... Booking.com and HF hotels website do not warn customers that only HF Lisboa is open for business due to Covid. After the first shock, while hanging a towel and then trying to have a shower did we realised that the hotel was crumbling. After complaining, we were "upgraded" to another room - bigger but almost as bad as the other one, including a bathroom door that was too big for its frame - by the senior staff. Even the sparkling water in the minibar was dead! Breakfast was a noisy and unpleasant experience in the days when a patronising and loud member of the staff was present. HF Garden is dearly missed! Covid is no excuse for such incompetence and one would think that without (many) customers it would be the perfect time to make some minor works and improve the place? HF Garden, we miss you! HF group, do update your website and state plain and clear that one can only book for HF Lisbon! Disgraceful!More
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