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Reviewed 15 January 2019

This hotel was very simple, but the location made up for it. It is so close to the Grand Place, in the cutest little courtyard. It was clean, spacious and bright with lots of windows. And the best fry place is just across.

Tip, there are cobble stone roads everywhere. Make sure you can carry your bag or it will be a bumpy walk to the train.

Would I recommend staying here? Yes, the price was reasonable and walkable to so much.

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank concon55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeertGoussaud, Front Office Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded 17 January 2019

Dear concon55,

We would like to take the time to thank you for sharing your experience in our hotel. We are really glad to read that you enjoyed our hotel and the location, right in the city center.

Your comment will be share with our team as your satisfaction is really important for us.
We hope to have the chance to welcome you again soon,
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2019 via mobile

We arrived by train from Amsterdam, and were able to leave our luggage since it was before check in time. Upon check in we discovered we must have the best room in the hotel. 5th floor (top floor, I think) with a lovely window and amazing view! Anyone who has traveled with a family in Europe is familiar with difficulties finding a “family” hotel room. This was amazing! The kids’ (teenagers) beds were set up and in a little area separate from the queen size bed. We had an entry way with shelves and a wardrobe. And, the view. We were only in Brussels for one night and this hotel was perfect for us. The location, friendly staff, yummy breakfast all contributed to an enjoyable time in Brussels.

Date of stay: December 2018
Trip type: Travelled with family
Thank Liz H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeertGoussaud, Front Office Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded 14 January 2019

Dear lizzymsh,

We would like to thank you for taking the time to share your positive feedback in our hotel. We are really glad to read that you enjoyed your room and its equipment.

Your comment about our breakfast and our staff will be share with them as your satisfaction is really important for us. We hope to have the opportunity to welcome you again in the future,

Best regards

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Reviewed 7 January 2019

My husband and I had a very mediocre stay at the Novotel off Grand Place a year ago, but the promise of 2018 renovations persuaded us to stay here again just a few days ago. While the hotel’s restaurant (GourmetBar) is very good, and the location is obviously still excellent, we found the “renovations” to be extremely disappointing. Our room (220) was surprisingly spacious, but terribly unattractive. From the popcorny walls, to the weird, ugly wooden bench/chairs, the room just looked, and felt, cheap and tacky.

The biggest issue, however, was with the smoke alarm. It looked like someone had wrapped a shower cap/plastic around it - my husband surmised that it was put there in an ingenious way to bypass the hotel’s no-smoking policy (if the alarm can’t detect smoke, it won’t go off). We immediately alerted the front desk to this incredibly dangerous fire hazard, and were assured that the wrapping would be removed. Unfortunately when we returned to our room later that evening, we were shocked to see that nothing had been done. When checking out the following morning, we again brought this to the attention of the front desk, so I truly hope that the issue has been remedied. The safety of a hotel’s guests and its employees should be paramount, and even one out of commission fire alarm should be addressed immediately, and with great concern.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank delphi927
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeertGoussaud, Front Office Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded 11 January 2019

Dear delphi927,

First of all, we would like to thank you for taking the time to share your experience in our hotel.

We are deeply sorry to read that you were not satisfied once again with your stay in our hotel. I am sorry to let you know that room 220 was not a renovated room. Indeed we made some renovations in July / August but this room was not part of it. At the end of March, the 1st, 2nd and 3rd floor will be entirely renovated.

Regarding your comment about the smoke alarm, we have share your comment with our reception team and housekeeping team in order to avoid this situation to happen again in the future. We take the security of our clients and our employees really seriously and we would like to thank you for pointing this out. Please accept our apologies about this incident.

We hope that you will give us another opportunity to welcome you in the future. If you do so, we would like to discuss this opportunity further with you, in a more private way, please contact me at H1030-RE@accor.com

Best regards

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Reviewed 5 January 2019 via mobile

I stayed here for two nights with my family. The location is excellent, with plenty of food, sightseeing, and shopping within walking distance. The hotel itself does not have its own parking so be prepared for that if you are driving. The breakfast is also a bit pricey for what it is. The servers could do better with restocking the food, plates, and glasses when needed. One other small issue was that one of our two rooms was not ready when we checked in at 3. No compensation was offered for this inconvenience. It wasn’t a big deal for us but It was still a bit frustrating. Overall, it was a pleasant stay. I would recommend it for the location.

Date of stay: January 2019
Trip type: Travelled with family
1  Thank misawa393
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeertGoussaud, Front Office Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded 8 January 2019

Dear misawa393,

First of all, we would like to thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed the location of the hotel, right in the city center of Brussels.

We are sorry to read that the breakfast did not met your expectations. Your comment about restocking the food and the material will be share with our team in order to avoid this situation to happen again. We would like also to apologize for the problem you encountered when you arrived in the hotel with your room. Your comment has been share with our housekeeping and reception team in order to improve the quality of our service.

We hope to have the chance to welcome you again soon,
Best regards,

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Reviewed 1 January 2019 via mobile

This hotel is located in the area suitable for tourist. It is near a train station and gift shops as well as restaurants. Buffet spread was great. You'd need your key card to enter the hotel during late hours as well as to go up the elevators.

Date of stay: December 2018
Trip type: Travelled on business
1  Thank Adi Iskandar I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeertGoussaud, Front Office Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded 2 January 2019

Dear adiiskandari,

We would like to thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed the location of the hotel and our buffer breakfast.

Indeed, for security reasons, you need your room key to use the lift and to come inside the hotel after 11 pm but we have a reception open 24h/24. No worries someone can open the doors for you in case of needs,

We hope to have the chance to welcome you again soon,
Best regards

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