I'm going to keep this review short. In a top-end, nicely presented restaurant in the middle of a sophisticated city, would you expect the following things to go wrong in a SINGLE visit?
1. Waited 30 mins for our first drinks to arrive.
2. Out of stock of our first choice of wine, and the second.
3. Extremely slow service - we took the 15 course tasting menu, knowing it'll take some time - but starting at 18.30h and being only on course 7 at 21.45 meaning on average it'd be gone midnight before we finish.
4. Other tables speaking Dutch always attended to first, faster and with more enthusiasm. Even when we waved for attention then the table next to us (Dutch group of 4) waved also, they get served, we don't. Almost as if we were de-prioritised for not being Dutch.
5. Missing a napkin, took until 4th course to get one despite repeated asking.
6. Cutlery not served with my husband's oxtail broth - took 5 minutes for it to be supplied.
7. Had to go to the food pass to ask for speedier service due to being ignored.
8. Dirty toilets, hand towels on the floor - I think they're only cleaned once per nightly service.
9. Ignorance of allergies - I was served pork despite stating at the start of the meal I'm allergic to red meat such as pork, lamb, beef and gelatin products.
10. Requested a reasonable discount for such poor service, was offered the cost of a bottle of wine (30 euros). Asked for 50 euros and the owner came out from the kitchen calling me pathetic and threatening to call the police on me if I didn't pay full price or accept the wine discount.
Do you need any more of a review of this place than the above? One of these things happening I could possibly imagine but certainly not more than one and certainly not in a high-end restaurant. We've eaten in some of the top restaurants round the planet and never experience this - in fact not even in some simple noodle joints in Asia for tiny amounts of money... we've had better friendlier and faster service!
A disgrace and travesty of a place. I cannot recommend Wolf Atelier to anyone.
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