Arrived at Hotel La Pace to find Jet2 had failed to book this Hotel as expected, along with another 2 couples.
Francesco and Donatella at the hotel reception, investigated on behalf of us, why this had occured.
During this stressful time, Francesco and Donatella, demonstrated excellent communication skills and hospitality in a professional manner. Warm people!
Some 5 hours later, we were offered a 5 star replacement hotel, as a means of compensation for Jet2 failings by Jet2 Customer Care.
I'd like to state that Hotel La Pace was NOT responsible for our failed booking. Nor did they have any responsibility to assist or help us in anyway. Hotel La Pace and there Italian hospitality went beyond what most would do in the same circumstances.
I cannot praise them any higher and a special thank you to Francesco and Donatella for your kindness, help and support.
Plus in addition it was a pleasure to meet Greg Pam Kathryn and John, who shared the experience with us, with all six of finally relocated to our complimentory Hotel
Lesley and Steve