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Reviewed 6 October 2018

My husband and I spent 3 days at this wonderful hotel. Our room was very large and opened to the sea with a private terrace. The included breakfast had a great variety of food to please most anyone. The roof top restaurant was a highlight. It overlooks the sea and is very romantic with a full menu including pasta and great seafood, of course Tuscan steak, and a fine wine selection. The service was polite and professional. Just a great stay. Oh, I forgot, a great bed.

Room Tip: Look for a room facing the sea with a private terrace
  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank godschild333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneD3, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this reviewResponded 8 October 2018

Dear Guest,
thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel.

Best regards.

Fabio Cannucci
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

Gorgeous hotel, very opulent, comfy beds like sleeping on a cloud! Delicious fresh breakfast, nice spacious room and bathroom. Friendly and helpful staff throughout the hotel. However I think the fact it notes airport transfers as a facility is slightly misleading, it isn't a service offered directly from the hotel but they book you a taxi which costs 70 euros each way, pretty steep for a 30 minute journey but taxi's in the area seem to be very expensive anyway. The restaurant and bar are fabulous too with breathtaking views and stunning sunsets.

  • Stayed: September 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Cookie3108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneD3, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this reviewResponded 6 October 2018

Dear Guest,
thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel.

Best regards.

Fabio Cannucci
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

A real palazzo, with Sea views!

Spacious rooms with Nice high ceilings. Besides that, the hotel is a bit dated and Isn’t a real “holiday” hotel... it’s better suited for business trips, in my opinion.. Service was good!

Stayed: November 2017, travelled solo
Thank Lloyd P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneD3, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this reviewResponded 6 October 2018
Google Translation

Gentile Ospite,
Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Grand Hotel Palazzo Livorno - MGallery by Sofitel e per averci rinnovato la fiducia.

E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile.

In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti.

Fabio Cannucci
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2018 via mobile

We stayed here last year... what a grand hotel with beautiful rooms and high ceilings
Staff are very helpful esp Claudia who ordered flowers from my husband to be put into our room. Fantastic views and opp the grand promenade. Very good
I will return there shortly for another stay

Stayed: September 2018, travelled as a couple
Thank mevissapirie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneD3, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this reviewResponded 6 October 2018

Dear Guest,
thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel.

Best regards.

Fabio Cannucci
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2018

We went here finally with some trepidation after some of the reviews below. To be honest I expected the worst. What a pleasant surprise! I tried very hard to understand the complaints and looked hard. In truth I thought the hotel was excellent value for the price. Our Superior Room would have been a Junior Suite in most places. It was very clean. The breakfast is typically Italian so don’t expect a full fry. The roof top bar/ restaurant has one of the best locations anywhere - especially at sunset. Yes it’s slightly pricey ( the drinks definitely) but get over it. Cheap beer is just outside or just down the road at the COOP. The staff were universally helpful and friendly. Don’t usually comment much on places I’ve been but I thought a bit of balance in order here. Thank you to the hotel team.

Room Tip: Sea View Room a must
  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneD3, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this reviewResponded 6 October 2018

Dear Guest,
thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel.

Best regards.

Fabio Cannucci
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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