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Traveller rating
1,962
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Reviewed 16 October 2018

This was our second visit to the Four Seasons Firenze. The first time was so good that we always knew we'd come again. And it didn't disappoint.

This time we had some interesting requests as our son and his girlfriend were joining us with their campervan as they are in the midst of travelling. I'm not sure how many times a campervan has been valet-parked at the Four Seasons but they made it seem like it happens all the time! We stayed at the Villa side of the hotel. The hotel is basically split into two (Villa guests are welcome both sides) and whilst the other side is possibly more grand, we enjoy the elegance and intimacy of the Villa side.

The staff could not have been more accommodating, helpful and friendly. The fact that our intrepid explorers are vegan caused no problems and the restaurants were keen to accommodate and always produced delicious meals.

The location of the hotel is perfect, within easy walking distance of the Duomo and beyond. The beautiful gardens are such a treat, especially given that this is essentially a City hotel.

Yes, it's expensive. But if you can dig deep and convince yourself you deserve to be spoiled, then you will not be disappointed.

Room tip: A basic room is plenty good enough - no need to waste money on upgrading
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Claire S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FSFlorence, Direttore at Four Seasons Hotel Firenze, responded to this reviewResponded 16 October 2018

Dear Claire S.

Warm greetings from Florence.
A special thank you for your amazing comment on Tripadvisor . We are sincerely pleased to know that you decided to come back after your first stay and that you had a pleasant time here.
We are delighted to read that you enjoyed your experience in La Villa, our "Hotel within the hotel", an oasis of tranquility with a team of 6 butlers taking care of all the guests' need. Rest assured that we will share your positive feedback with all the staff.

We look forward to welcome you back in the near future, and until then, I send you my best regards.
Yours Sincerely

Patrizio Cipollini
General Manager Four Seasons Hotel Firenze


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018

Four Seasons exceeded all our expectations. Rooms are lovely and well appointed. Staff was very attuned to everyone's needs. Breakfast was amazing ... nothing spared. Bar was lively and fun. Bartenders were attentive but a little slow.. cant be in a hurry!

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
1  Thank carolmack529
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FSFlorence, Direttore at Four Seasons Hotel Firenze, responded to this reviewResponded 17 October 2018

Dear carolmack529,

Thank you for taking the time to share this lovely review with us. I am delighted to hear that you received such a wonderful service, and found that all details were tended to while experiencing our property.

I do hope that we will have the pleasure of welcoming you back again soon.
Warmest regards,

Patrizio Cipollini
General Manager Four Seasons Hotel Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2018

I always start my reviews by pointing out that I am a very discriminating guest, with extremely high standards (higher than most). For that reason, whenever I travel to a new city, I search for a Four Seasons hotel, as The Four Seasons brand is known not only for luxury, but for the exceptional service it provides to its guests. So given the Four Seasons reputation, and once I had seen the website, it was a “no brainer” to choose the hotel for my stay in Florence. Let me begin my review by saying that, in all my travels, I have never been so well taken care of by hotel staff. I was traveling alone, so due to the warmth of my reception upon arrival, I immediately felt as if I was with family. That feeling continued throughout my entire stay, as every staff member I encountered, from the General Manager Patrizio Cipollini, to the front desk, to the concierge desk, to the various restaurants, couldn’t have been nicer. In addition, the hotel itself is absolutely gorgeous. And the fact that it is situated in the middle of its own park, in a residential neighborhood that is only a 10-15 minute lovely walk to the center of town, is a real plus, as the main squares and other areas of Florence are very busy and hectic, so it’s wonderful to have your own special sanctuary to retreat to. I stayed in a “Deluxe” room, which was very large and airy, with a huge bathroom, and excellent technology. It even had a Harmon Kardon wireless speaker so you could play music from your iPhone. I was particularly impressed with the fact that many of the lights actually had dimmer switches, which is not the case in many European 5-star hotels. So if you plan to travel to Florence, look no further ! The Four Seasons Firenze is the best of the best!

Date of stay: September 2018
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
4  Thank AltaPine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FSFlorence, Direttore at Four Seasons Hotel Firenze, responded to this reviewResponded 17 October 2018

Dear 693lenic,

I just wanted to thank you for leave your feedback regarding your last stay at Four Seasons Hotel Florence.
It was our big pleasure to have you as our guest.
I would like to thank you for your precious words that you have spent in regards to our staff. One of our aims is to be focused on our guests, in order to make their experience the most important one. Meanwhile we treat our guest always with care and kindness, trying to provide always an impeccable service, to give them whatever they need and exceed their expectations, so thank you once for your amazing feedback.

We are looking forward to welcoming you back at our Four Seasons.
Best regards,

Patrizio Cipollini
General Manager Four Seasons Hotel Firenze

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Reviewed 12 October 2018

we stopped by for a drink and were completely happy about the location and sourrounding. Place we would like to stay next time. the bar where we had a drink was comfortable and drinks tasty. will return

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank 867jackt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2018

This hotel is an absolute dream. Situated in the city, yet a worlds away, it has a 5-acre garden, deluxe amenities and best of all a team of staff that couldn't be more delightful and helpful. The food, the atmosphere, the attention to detail are all beyond 5-star! By far the best place to stay in Florence, or perhaps anywhere in Europe. You feel you get your money's worth!

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank susieh0116
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FSFlorence, Direttore at Four Seasons Hotel Firenze, responded to this reviewResponded 17 October 2018

Dear susieh8,

Let me thank you for spent your precious time to leave a comment in regards to our property and thank you for choosing us.
We are very proud to hear that we have matched your expectations, and that you consider us one of the best place to stay in Europe.

We are looking forward to welcoming you back and in the meantime I send you my best regards.
Yours Sincerely
Patrizio Cipollini
General Manager Four Seasons Hotel Firenze

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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