This tour group gets 1 star only because I cannot give them ZERO. I don't even know where to begin with all that was wrong with this tour but will say in the end the company humiliated me in front of my friends, refused the tour, and kept our $357 fee.
Let me try to give specifics so you are forewarned before booking.
Location - First the address is difficult to locate. We booked through "Get Your Guide" and they were of no help in providing directions after multiple calls. Fortunately, we were able to get help from some locals. The location is a small dirty shop with no signage.
Condition of the Vespas - We had 3 preselected/assigned Vespas that had been seriously damaged from previous riders...scratches, dents, dings, and scrapes all around the bikes. With all the damage, we still were required to do a walk around of the bike to assess what damage was present before the tour. Each bike had an $800 damage deposit and I laughed to myself thinking there was no way to even acknowledge what was previously present since the entire damage sheet was marked already.
Gear - You are given helmets but there are no headsets or mics so you will have no way of communicating during the tour.
Instruction - This was good. We were provided instructions on how to release the kick stand, turn on the bike, use the turn signals.
Test Drive - We were told we would need to do a few loops around the shop so the guides could determine our level of expertise. I didn't know there would be a test involved and this is when the experience went from bad to humiliating. I had some confusion with the road signs, traffic rules, and instructions for the test drive. After a few trips around the block we returned to the station. I was very comfortable during the drive, turned to the guide behind me and with a smile on my face asked, "are we good to go?". He rolled his eyes, smirked, and said no. This turned into me pleading for the tour to continue, exclaiming that I was comfortable and confident in my abilities but had been confused on the driving rules for Italy. The guides continued to say no and stated that too many people had been injured with many going to the hospital for major cuts, scrapes, and broken bones. They also went on to say the the driving path for the tour was very technical and required expert skill. I pleaded one more time and again they refused.
Last notes - My entire group was experienced in driving motorized bikes (motorcycles, ATVs, Mopeds, Segways) but acknowledged that we were not experts. When you book the reservation in the fine print you agree that the tour company reserves the right to refuse you service for any reason. And because of that, I could not get a refund. Therefore the company stole $357.
Recommendation - If you want to do a tour of wine country in Tuscany, book your own Vespa, get a GPS, and go out on your own. It will be more fun, less hassle, and you won't be humiliated in front of your friends for not passing the company's hidden driving test stipulation.
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