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All reviews boutique hotel hotel cat small pool train station spa facilities steam room courtyard garden beautiful hotel classic room pastries junior suite busy city central market minute walk mercato centrale our honeymoon loved this hotel
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Reviewed 5 weeks ago

Easy to reach on foot from the Santa Maria Novella train station, and within an equally brief stroll from the sights of the city centre, this hotel proved to be a quality choice. The room was comfortable and well-equipped, and the staff were friendly, helpful and professional. My only gripe might be the puzzle over how to turn on and off the light in the shower area (not really obvious) but that's a mere detail; overall it was a highly enjoyable stay. I liked the free afternoon tea offer, the range of food at breakfast and the very pleasant outside sitting area in the central courtyard. We didn't try the hotel restaurant, preferring to visit some of the fine restaurants available close by, but the menu looked tempting.

Room tip: Some reviewers recomment internal rooms, but we found the sound insulation in our street-facing room to be excellent.
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Inspiration782508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 3 weeks ago

Dear Guest,

we thank you so much for your very positive evaluation and kind words. We are always striving to make the stay of our guests in Palazzo Castri a unique and unforgettable experience and are happy to see that you appreciated our efforts! Next time, please do not hesitate to address any kind of request to our team, even about the way to turn off the light if you need.

Hoping to meet you again very soon,

Kindest regards
Elisabetta Baroni
Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

We stayed for 7 nights in a junior suite, street side. We were on the 3rd floor and we did not have any problems with street noise. The room was very comfortable and gave us pleanty of room for a weeks stay with a separate seating area. Visiting at the end of October we didn’t expect to be able to use the hotel garden but we did and after a long days sight seeing it was lovely to relax in the sunshine with a coffee. We had one meal in the Cafe Florentia and whilst the choice was limited the food was delicious. Breakfast was fabulous with lots of options and food constantly replenished. The location of the hotel is perfect with easy walks to all the main tourist areas. The staff were lovey, helpful and helped us book a days tour in Tuscany. We loved everything about our stay and had a wonderful week in Florence. We will return and we highly recommend the Palazzo Castri.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank PCDines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 3 weeks ago

Dear Guests,

thank you for taking the time to share this positive comment on our hotel. We are happy to know that you enjoyed our garden, a perfect place where relaxing after long hours of sightseeings, and our little restaurant, the "Florentia Cafè", which offers delicious meals a la carte and a wide selection of top class wines. In addition to this, our team is always friendly and welcoming, ready to assist you 24 hours a day!

We hope you will stay with us again in the future.

Warm regards
Elisabetta Baroni
Guest Relations Office

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Reviewed 5 November 2018 via mobile

This hotel is in the perfect location, staffed by professionals who love their jobs and take it very seriously. The beds are incredibly comfortable. It is very clean and the onsite spa is a bonus. Breakfast buffet is a great start to the day. Just be careful when you step out the front door - look both ways first.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank cathycomfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 3 weeks ago

Dear Guest,

we are pleased to know that your stay with us was "fabulous"!

As you stated, we offer the best possible service (we indeed love our job!!) and spotless and elegant accommodation, in the city centre but immersed in an oasis of quietness. The spa represents a "bonus" as it is where you can have a relaxing time after having walked for long hours.

We cannot wait to welcome you soon again!

Kind regards
Elisabetta Baroni
Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018

We booked the Classic room. Room was quite small and not a lot of room to put a second suitcase. Bathroom was big enough and the shower was great. But found the bathroom door with the see through sides on the glass rather strange and definitely afforded very little privacy!
Unfortunately our room was very noisy. And shook when buses drove by. It overlooked the street and the park across the road. So even though the bed was very comfortable a good night’s sleep was not had. All of the staff were very friendly and attentive.
Breakfast was great.
Loved the outdoor area. Very nice to be able to sit out there after a busy day. And loved the resident kitty!
Really liked this hotel just a shame about the noise!

Room tip: Ask for a room not overlooking the street.
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank MinnieAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 1 week ago

Dear Mrs. Auckland,

we wish to thank you for your appreciation of the hospitality we provided, it was a pleasure to have you at our boutique hotel offering a vast number of healthy breakfast options in the morning, providing with relaxation moments in our lavish garden La Limonaia in the afternoon, and to pampering you with outattention whichever moment you needed.

Regarding the traffic what a pity! We thank you for your remark which is very important to us, and we are glad to inform you that our Manager is actively participating in a local reassessment program run by the local authrities in order to take the necessray measures in order to improve the street situation.

With best wishes from the entire Team,

Sincerely
Emma Davtian
Guest Relations Office

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Reviewed 3 November 2018

This hotel is spectacular!!! From the location, staff, amenities, rooms and food, it is all top notch! Our room, which was a wonderful 2 room suite, happen to include the full use of the pool and spa services and it was amazing. The breakfast was very very good!! The staff went out of their way to make you feel welcome! Highly recommend this hotel!

Room tip: Get a 2 room suite
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank lotsawine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 1 week ago

Dear Valued Guest,

we cannot thank you enough for your comment, your words are rewarding, a further confirmation that our boutique hotel offers elegant accommodation and excellent services.

We wish to have the pleasure to welcome you again.


Best wishes

Elisabetta Baroni

Guest Relations Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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