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All reviews arno river ponte vecchio borgo san jacopo ferragamo family beautiful hotel concierge staff hotel restaurant perfect location street side luxury hotel sister hotel the entire staff dinner reservations favorite hotel beautiful room i highly recommend this hotel breakfast was included
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Reviewed 15 September 2018

We stayed at Hotel Lungarno for two nights in Florence during our 11-day visit to Italy. When we arrived at the hotel, we received a warm welcome and were informed that our room was going to be complimentarily upgraded from the "deluxe double river view" room that we booked. We were promptly taken to our room, and we were so impressed by the spacious accommodations and breathtaking views of the Arno River and Ponte Vecchio. They had a bottle of prosecco and macarons waiting for us which was much appreciated since we decided to do the 20 minute walk from the train station to the hotel.
Our room was two levels, each with a panoramic window view of the Arno River. The lower level had a full bathroom and living room. The upper level had sliding glass doors that opened onto a patio overlooking the river as well as sleeping quarters, double closets, and another full bathroom. The room was very clean and finely decorated. We were never disturbed by housekeeping, nor did we have to request service. The room was always made and plenty of fresh towels were available when we'd return from our sightseeing adventures. The hotel has a great location on a relatively quiet street, yet it is within 15 minute walking distance to most major attractions. Each evening the hotel did a turndown service and provided complimentary bottles of water on each nightstand. To me the hospitality at this hotel stands out. Our room rate also included the breakfast buffet which offered a variety of choices, ranging from healthy to indulgent. We've stayed at a lot of luxury hotels, and often niceties such as breakfast, bottled water, cookies, and champagne are al la carte charges. This hotel seems to recognize that guests are paying quite a bit to stay with them so there should be a certain level of complimentary inclusions.
As a side note, we did quite a bit of shopping in Florence, and since we travelled lightly with only large backpacks, it was necessary to ship our purchases back to the US. We used the shipping service recommended by the hotel. It was expensive to ship several leather purses and other gifts back to the US, but it was very convenient. We dropped our items off at the front desk, and the shipping company picked them up, packaged them, and shipped them for us. We did economy shipping and were told that it would take at least 7 days to receive our items. The package was shipped on Monday and it arrive to our home on Thursday of the same week.
Going into it, we knew Hotel Lungarno would be our most expensive stay out of the four hotels that we stayed at in Italy, but it exceeded our expectations and was certainly the nicest of the four hotels in Italy. It's also one of the nicest hotels in which we have ever stayed. In our opinion, it was totally worth the splurge, and we are anxious to return to Florence and stay at Hotel Lungarno again!

Room tip: River view room
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank aWonderfulLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea S, Guest Relations Supervisor at Hotel Lungarno, responded to this reviewResponded 16 September 2018

Dear aWonderfulLife,
Thank you so much for your fantastic review.
It was a pleasure having you stay with us and I can assure you that it was also a pleasure to help and assist you
I hope you had a pleasant trip back home and that I have the chance to welcome you back to the Hotel Lungarno on your next trip to Florence.

Grazie

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Reviewed 14 September 2018 via mobile

We found this place casually, it was our first time in Firenze. We spent a beautiful evening at bar of hotel. Spectacular drinks suggests by Sarah, she’s very professional,polite and friendly. We sat in The terrace ad the sun set, and we have admired an amazing view of Ponte vecchio. We will be Back and will be recommending Hotel Lungarno to all of person. Thank you kind Sarah, and thank all staff.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Lulua1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea S, Guest Relations Supervisor at Hotel Lungarno, responded to this reviewResponded 16 September 2018

Dear Lulua1989 ,
Thank you for your lovely review.
We are very happy that you enjoyed our cocktails at the Picteau Lounge Bar and we hope to see you back soon.
Grazie

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Reviewed 13 September 2018

Lovely hotel, lovely location. It's hard to complain about much at Lungarno....if it's in your budget/splurge range, it's an absolutely lovely place to stay. The service is courteous and overall quite good. They're a little short-staffed at the front desk and during breakfast service. Downside is the up-sell. I never understand when a hotel that charges this much feels like it has to squeeze every last penny out of their guests, invariably leaving a bad taste in their mouth. From small things.........random dishes on the otherwise included breakfast menu coming with a charge, such as a $13 pancake.......to more substantial expenses........a private car to a wedding location 45 minutes away increasing 70 Euro in cost from the price quoted the day before by a different reception manager. For this reason, I'd be hesitant to recommend it despite everything else going for it.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Jamie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea S, Guest Relations Supervisor at Hotel Lungarno, responded to this reviewResponded 16 September 2018

Dear Jamie E ,
Florence during Septmber is absolutely enchanting and I am happy to hear that you chose to spend the holidays with us and enjoyed your stay.
Thank you for your review and we hope to welcome you back soon.

Grazie

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Reviewed 12 September 2018

Lungarno Firenze was perfect. We were met by a friendly bellhop, who escorted us to the reception area. Drinks were offered as we were being checked in, presaging the service-forward experience Lungarno is best known for. The room was beautiful, with a view overlooking the Arno and the Ponte Vecchio. The room was spacious and quiet, with a balcony on the Arno. We went for cocktails on the veranda of the hotel lobby and were attended to by a wonderful bartender. The breakfast, which we took on another veranda overlooking the Arno, was a delicious selection of grains, meat, cheeses and sweet morsels. The whole stay will be situated deep within my memory as one of the most beautiful experiences of my life.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Rooms
    • Service
Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea S, Guest Relations Supervisor at Hotel Lungarno, responded to this reviewResponded 16 September 2018

Dear Keith H ,
It is always lovely to hear from our guests and find out how they liked their stay with us. Thank you so much for your fabulous review and we hope to see you back at the Hotel Lungarno soon.
Grazie

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Reviewed 10 September 2018

Spent three nights at Hotel Lungarno. Spectacular!
From beginning to end. We had a room with an amazing view off our terrace. The bed is very comfortable and the Ferragamo toiletries a plus.

The hotel has the best hamburger I HAVE EVER HAD!
And the staff is top notch. No wonder this is a 5* hotel.

Sorry we have to home.

Room tip: A room with a terrace. Worth every dollar spent
Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Faith V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea S, Guest Relations Supervisor at Hotel Lungarno, responded to this reviewResponded 16 September 2018

Dear Faith Z ,
thank you for your lovely review.
It is lovely to hear that you enjoyed your time with us and we hope to see you back soon.
All the best

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