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78 - 83 of 494 reviews
Reviewed 8 September 2015

Nice hotel with excellent access to the city centre and the main railway station. Despite being one block from the station these was no noise at all. We were on the third floor and had the windows open all night. The room was spacious and comfortable with a very good sized bathroom.
Full floor to ceiling opening windows in the bedroom and bathroom was great, especially as the air conditioning struggled to get the room cool.
Access to the town center and the shops or Via Roma was only 5 minutes walk away.
The only downside...if you are traveling by car...is the parking. The street park is very difficult to find and the hotel parking is limited to a VERY tight underground parking area. If you are not used to European parking and you are driving anything larger than a compact rental car you may find it challenging and would probably be adivsed to unload luggage and find a place on the street to park! For those of you traveling to Turin by train, this hotel is perfect!

Room tip: Upper floors facing Turin station have good breeze if you have windows open and are pretty quiet
Date of stay: September 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ivosper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 August 2015 via mobile

Pros: Centre of town
Clean, room service tidied ever day

Cons: bathroom in need of total replacement, must be over 15 years old, tiles cracked and some recovered with plaster to hide, shower leaked, but did work (no cold showers as reported by others).
Air con: warm air only, if you open windows it good for a mild night however in hot summer no use.
Breakfast: Cold buffet, not for persons in look for hot breakfast.
Dinning and bar: not available closed every day, one of its four stars in for its facilities.
Locked out, we had a late evening on the Saturday arrived back after 1am to find us locked out, it took eight rings of an unmarked buzzer to awaken night porter.

Overall apart from IHG points we would have avoided this hotel, we will return to Turin but will use other HI in city.

Ps, if you intend a visit to lovely Turin avoid last two weeks in August, most of city go on holiday over 50% of shops and restaurants are closed.

Don't stay at this place unless they do a major refurbishment

Date of stay: August 2015
Trip type: Travelled as a couple
Thank Ali W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Turin City Centre, an IHG hotel, responded to this reviewResponded 10 September 2015

Dear Ali W,

Thank you for writing a review about your recent stay with us. I certainly appreciate you taking the time to bring your concerns to our attention. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. However, we sincere apologies if your stay was negatively affected due to the condition of the facilities and its amenities which fell below your expectations. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon and be of further assistance.

Sincerely,

Divina P.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2015

We stayed here as part of a Great Rail tour. The room was large and we had a great view of firemen tackling a fire at the end of the street but the only other excitement was whether we would get a cold (or worse) from the shower or food poisoning from the chiller. Yes shower started out luke warm then turned to cold fellow travellers reported the same plus water didn't run away. Do you get Legionnaires from these conditions? Breakfast was usual cold meats cheese etc all laid out in chiller except we realised the butter was uncommonly soft as if chiller looked like a chiller but was actually just something to keep flies off the food which was sitting there sweating. Like us.

Room tip: Don't stay here unless you are desperate,
Date of stay: June 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank LordandLadyFuttock
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Turin City Centre, an IHG hotel, responded to this reviewResponded 2 September 2015

Dear LordandLadyFuttock,

We appreciate your post regarding your recent stay with our hotel. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. It is disheartening to know that your experience was not as pleasant as it should have been. Please accept our sincere apology for the issues you had with the shower. We also regret to hear that you did not have a good breakfast experience. The welfare of our guests has always been our highest priority and we are sorry for letting you feel otherwise. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for bringing this to our attention and for choosing us for your lodging needs.

Sincerely,

Ingrid V.
Case Manager
IHGCare

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Reviewed 22 July 2015 via mobile

This hotel is a disgrace to the IHG brand. Old and smelly. Airton did not work on a day when temp was in the 40s. Front desk could not do anything- not even a fan - asked me to keep windows open!. Screwed up my whole night - nightmarish. Strongly recommend Turin Palace or Best Western right next to this. Writing a strong mail to IHG on this aberration of a hotel.

Date of stay: July 2015
Trip type: Travelled on business
1  Thank skaryot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Turin City Centre, an IHG hotel, responded to this reviewResponded 6 August 2015

Dear skaryot,

Thank you for taking the time to post a review about your recent stay. It is disheartening to hear that you were not able to fully enjoy your recent stay. I deeply apologize for any inconvenience you may have experienced with our air conditioning system. Please be assured that your comments are noted and will used for our improvement.

I do hope that you will return to stay with us in the future and have the opportunity to regain your faith in our hotel.

Sincerely,

Faith R
Case Manager
IHGCare

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Reviewed 21 July 2015

I looked on the website and the pictures looked nice, utter fabrication, this is a dirty smelly little hotel with undersize beds, the first room the aircon didnt work at all, the second it did but woefully inadequate. Dont go there the place needs a complete overhaul we couldnt wait to check out and move on. By far the worst IHG hotel I have ever set foot in

Room tip: Go somewhere else
Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Dave E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Turin City Centre, an IHG hotel, responded to this reviewResponded 5 August 2015

Dear Dave E,

Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up on your concerns. I have sent you a private message in an effort to obtain more information.

I look forward to hearing back from you very soon and have the opportunity to be of further assistance.

Sincerely,

Faith R
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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