Last Saturday, Sunday and Monday (July 8, 9, and 10) my husband, daughter and I were lucky enough to stay with you. Our suite was lovely, the breakfast fantastic but I must tell you that one of your staff stood out head and shoulders above the rest. His name is Aldo and serves as the concierge.
Aldo is a delight! He was so charming, so helpful and simply a pleasure to talk to. He made us feel very special, very much welcomed in a town where we do not know the language and where things can be intimidating. It is hard to describe what made him so special - the other members of your staff are also delightful but perhaps it was because he is so engaging. I still have the feeling that I could call the hotel and have him take care of things for me. He is THAT good!
Thank you so much for having him on your staff. Because of Aldo, we truly look forward to staying here again. Many thanks to all of you and our best to Aldo!