I had the same unfortunate experience of Michele L and CarloParide (both reviews are available here on Tripadvisor in Italian). I arrived at this hotel on Saturday 2nd June after a long trip from overseas and the owner told me that she gave my room to someone else. Note that I booked the room at the beginning of April and to the best of my knowledge the hotel did not try to contact me. I could not find any emails or missed phone calls from the Avalon.
The owner ignored the fact that I was a woman travelling alone and booked me without my knowledge and without my consent to another hotel nearby of which she admitted she did not personally know the quality (only that it was 1 star) and that I can assure I would have never chosen to go to.
I strongly invite the owner of the Avalon to go and visit the hotels before booking her customers there.
The owner was dismissive when I complained but she basically left me without a choice.
She did not seem to care at all about my concerns. Very unprofessional, and spoiled my weekend.More
- Room Service
- Free Internet