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All reviews great location stylish boutique hotel junior suite quiet street loved this hotel spacious bathroom brera district enjoyed my stay stayed nights breakfast room central milan duomo luca elevator shampoo cappuccino metro
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Reviewed 30 July 2018

We were upgraded to a suite which was a pleasant surprise. The room was a good size along with a spacious bathroom. Clean and modern but still keeping the character of the old building. The herringbone wooden floors were a great design feature adding another design element to the room. Convenient location for our 2 day stay. We did not eat breakfast at the hotel even though it was included but it would have been nice to have some tea making facilities in our room. Other than than a missing kettle the rest of the stay and service met our needs.

Room Tip: Shutters pull out from the side and are effective with the double glazing.
Stayed: July 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Niki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca_Olati, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this reviewResponded 16 August 2018

Dear Niki H,

thank you for taking the time to leave us your excellent review about Palazzo Segreti. Your comments will be surely shared among our employees.

We are really happy that you appreciated the style, created by the genial mind of Antonio Brizzi, italian architect and interior designer.

We hope you will be back soon with us at PALAZZO SEGRETI in order to enjoy again our enviable position and the other quality services we offer, such as the 24h conciergerie service, the free Wi-Fi and the complimentary breakfast buffet.

Best regards,

Luca Olati
Guest Experience Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018

I could not have been more delighted at all aspects of this small luxury hotel . Strongly recommend it to singles & couples - perhaps less so for traveling with children. I loved the decor, room size , breakfast spread etc etc .

Room Tip: Only know my room & it was perfect !
Stayed: July 2018, travelled on business
Review collected in partnership with this hotel
Thank Joanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca_Olati, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this reviewResponded 16 July 2018

Dear Joanna M

Thank you on my behalf and on behalf of the entire team from Palazzo Segreti for the nice words of appreciation for our amazing staff we will definately share your beautiful worlds with them.

Your comments are greatly received and encouraging for our team to continue to strive and improve on our standards of service.

See soon at Palazzo!

Luca Olati
Gues Experience Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2018 via mobile

Stayed 2 nights. Location is perfect. Hotel staff lacks knowledge to be 4 Star. Air conditioner didn’t work correctly which although not ideal it was the way they handled it that was not professional. Lack of real front desk help. Also noisy because underground runs under the building!

Stayed: July 2018, travelled with family
1  Thank Lynne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca_Olati, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this reviewResponded 16 July 2018

Dear FLynne F,

We would like to thank you for sharing your experience at Palazzo Segreti on TripAdvisor.

We also thank you for writing to make us aware of your concerns regarding your recent stay: all comments are greatly appreciated and your feedback is important to us.

We have shared your feedback with our department heads to make sure that each guest is given the care and attention Palazzo Segreti is known for. We do apologize if we let you down on this.

We understand we cannot turn the clock backwards however, we hope you will give us another chance to restore your confidence in us.

With our best regards,

Luca Olati
Gues Experience Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2018 via mobile

This is well appointed, very well located hotel. The rooms are spacious and comfortable, and were a highlight of my stay in Milan. The lounge near reception doubles as the breakfast salon, and the continental breakfast will satisfy most. The wine bar is handy and the multi-tasking team can mix a nice Aperol Spritz. Enjoyed my stay.

Stayed: July 2018, travelled solo
Thank bizcoach27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca_Olati, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this reviewResponded 9 July 2018

Dear bizcoach27,

thank you for taking the time to leave us your excellent review about Palazzo Segreti. Your comments will be surely shared among our employees.

We are really happy that you appreciated the position of our design hotel, few steps from Duomo Cathedral and the Fashion District, and our room design, created by the genial mind of Antonio Brizzi, italian architect and interior designer.

We hope you will be back soon with us at PALAZZO SEGRETI in order to enjoy again our enviable position and the other quality services we offer, such as the 24h conciergerie service, the free Wi-Fi and the complimentary breakfast buffet.

Best regards,

Luca Olati
Gues Experience Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

Located in the heart of Milan, the hotel is in a liberty-style building featuring an internal minimal desing. Warm and soft lights, empty spaces, wood and concreted alternate in a sophisticated equilibrium.
My double room had a huge bed, big bathroom with a huge shower, a wide selection of amenities. With a deal on booking I could have for 170€/night, breakfast included, totally worthy.
Highly recommended, especially if you find some deal/discount online.

  • Stayed: June 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank ADP80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca_Olati, Responsabile relazioni con la clientela at Palazzo Segreti, responded to this reviewResponded 21 June 2018

Dear ADP80,

thank you for taking the time to leave us your excellent review about your stay at our hotel. We are happy to hear that your stay was satisfactory. Your comments will be surely shared among our staff.

We are really happy that you appreciated the position of our hotel, few steps from Duomo Cathedral and the Fashion District, and our style, created by the genial mind of the italian interior design Antonio Brizzi.

We hope you will be back soon with us at PALAZZO SEGRETI in order to enjoy again our enviable position and the other quality services we offer, such as the 24h conciergerie service, the free Wi-Fi and the complimentary breakfast buffet.

Best regards,

Luca Olati
Guests Experience Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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