I booked a sunset cruise through them. They were very responsive whenever I emailed them, which I appreciated. However I arrived at the place and time they gave me on my voucher, to be told my a local that the guide never shows up at that time and that I was probably misinformed.
We ended up being an hour early, not the end of the world but we cut our afternoon activity short to make sure we were on time which was frustrating. The cruise guide apologized and said he has had this issue with Arbaspaa before. The other couple on our tour said they received an updated itinerary and showed up on time but somehow we didn’t and wasted an hour of our afternoon.
I wouldn’t be opposed to booking through them again but I would absolutely double check all the details of the booking before showing up.
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