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Reviews (462)
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All reviewsvilla borghesea pleasant minute walkshower temperaturehotel is locatedlarge balconynice neighborhoodsafe neighborhoodcentral romeeuros per personthe room was nicepublic transporttrain stationstaff was very friendly and helpfulrestaurants in the areayogurtmain attractionseach morning
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3 - 8 of 462 reviews
Reviewed 4 March 2018 via mobile

Their location is good away from thieves, in a nice neighborhood , very comfortable bed and nice room layout add to this a beautiful balcony. Their breakfast is so rich and delicious.
Beside there is bus 52 takes you to via de corso nice shopping area.

Stayed: March 2018, travelled solo
Thank Zeina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valentina o, Director of Sales at Best Western Hotel Rivoli, responded to this reviewResponded 5 March 2018

Thank you very much Zeina for your kind review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017 via mobile

This is not the most conveniently located hotel in Rome, but we were able to walk/take the subway to all the main attractions from here. The hotel was clean and updated and our room was clean and lovely. The staff were super helpful and spoke great English. Would definitely stay again.

Stayed: October 2017, travelled as a couple
3  Thank Stacey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2017

This hotel is in a quiet neighborhood of Rome. It is not quite in the city center (2-3 km) but there is public transport that comes close (to hotel and center).
This is a small, elegant hotel with cozy, non-spacious rooms.
Breakfast is fine.
Clean hotel and friendly staff and helpful in every problem.
There is a free wifi
Overall a reasonable hotel for those who come to spend a few days in the city and do not want to spend a large amount of money

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Yaron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017 via mobile

I am so happy and thankful that I booked this hotel for our family because of its perfect location, walkable from the train station and beautiful tourist spots! It was also sorrounded by small authentic restaurants that we loved eating in! We enjoyed our breakfast at this hotel every morning as we ate at the courtyard. The choices at the buffet table was numerous. The room was simple and clean. I would highly recommend this for its best location.

Stayed: June 2017, travelled with family
1  Thank SafireDy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017 via mobile

The Hotel is not worth the current price at all. We had serious noise problems. One night we could hear the noise of the aircondition of the other rooms because the walls were bumping from the noise. We called the reception many times since they were unwilling to help even though they knew what was happening. They offered us another room after a lot of pressure. And since this day it was raining the room also was flooding! The luxury that it seems to have its fake since even though the plugs are from 70s! The staff was not also so friendly.. Think twice before going there. I would expect a full refund after all this treatment....

Stayed: September 2017, travelled as a couple
Thank 629katerinak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
valentina o, Guest Relations Manager at Best Western Hotel Rivoli, responded to this reviewResponded 14 September 2017

Dear Katerina,

Thank you for your feedback regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Concerning the noise, you are right and we have already removed the old machine and put a new noiseless one.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 063224042.

Sincerely,

Valentina
Customer service
Best Western Hotel Rivoli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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