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All reviews piazza garibaldi train station great hotel roof terrace pillow menu free mini bar busy piazza executive room car horns other cities top floor mount vesuvius pick pockets pizza double glazing modern hotel big city
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Reviewed 13 September 2018 via mobile

In this hotel the reception staff are great, the hotel restaurant is on the 6th floor overlooking the city on the terrace. Breakfast is served here as well. The restaurant staff are also good and have humor. I personally found the food cooked to a good standard but.... not the selection I was wanting.
The rooms are of a good standard and clean. It is handy to the train station.

Stayed: September 2018, travelled as a couple
Thank RobM4213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca G, General Manager at UNAHOTELS Napoli, responded to this reviewResponded 5 weeks ago

Dear Guest,
we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.
We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.
Hoping to welcome you again soon as our guest,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018

Very good hotel located centrally but the extremely busy road just outside made our stay less pleasant. We had a corner room and we have been woken up intermitently throughout the night by the traffic noise, horns etc. On Sunday morning there was a street cleaning vehicle in action at 6.45 AM!
The hotel offers a good buffet breakfast and caters well for coeliacs which was such a refief as I was not sure how I would get by in a country that uses wheat so heavily. I found the majority of the restaurants to offer GF pizzas and pastas which was a wonderful surprise.
We did multiple day trips in Pompeii, Sorrento and the Amalfi Coast which were all so amazing, the hotel is located in area with easy access to the highway leading out to all these destinations.
We had a car rental so we used the car park next door at a discounted price of 20 Euro per day.
Nice hotel but let down by the noise which they did their best to block with double glazing but clearly not sufficient to block out the crazy Napolitan traffic.

Stayed: September 2018, travelled as a couple
Thank andrutica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca G, General Manager at UNAHOTELS Napoli, responded to this reviewResponded 16 September 2018

Dear Guest,
we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.
We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.
Hoping to welcome you again soon as our guest,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018

A great hotel for watching napoli life from the balcony whilst drinking a peroni .

This hotel looks like it was refurbished to a good standard a few years ago .

I thought the rooms were quite quirky .

Good location for the train station

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank RogerWhites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca G, General Manager at UNAHOTELS Napoli, responded to this reviewResponded 16 September 2018

Dear Guest,
we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.
We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services.
Hoping to welcome you again soon as our guest,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2018

Ok this hotel is set on the very busy Piazza Garibaldi but once your are inside there is a feeling of calm. My experience was one of exceptionally helpful reception staff. No problem to print off my boarding passes for my next day onward flights. Shown to room on first floor-107-.Very well presented. Spotless. Hugh en suite bathroom with walk in shower. Overlooking Piazza but once you shut the windows and shutters it was fine. Breakfast choice on the roof terrace was amazing. I accept that the mini-bar prices and bar prices are higher than street restaurants but you have comfort and security. Naples is noisy and busy you should stay on the main streets especially at night. Hotel arranged fixed price taxi to airport.

  • Stayed: September 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Doulos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca G, General Manager at UNAHOTELS Napoli, responded to this reviewResponded 16 September 2018

Dear Guest,
we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.
We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services.
Hoping to welcome you again soon as our guest,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

This hotel is very conveniently location close to the central train, metro and bus terminals. Perfect for exploring Naples and it’s hinterland. Staff are very helpful and polite. Very good rooms. Excellent breakfast.

Stayed: August 2018, travelled as a couple
Thank Henry J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luca G, General Manager at UNAHOTELS Napoli, responded to this reviewResponded 29 August 2018

Dear Guest,
we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.
We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services.
Hoping to welcome you again soon as our guest,
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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