Accommodations themselves were comfortable and clean (except some mildew stains in the shower and the drain in the sink not working properly). The high ceilings in the rooms give a sense of elegance that adds nicely to the ambiance. Most of the staff were excellent, in particular the man who delivered our room service and the individuals working in the bar and restaurant. The reception staff however gave very little information about the hotel upon arrival and when we asked questions. It’s too bad. We learned several details during our stay that are not communicated online or at check-in: disappointingly, the spa is closed on Sunday and Monday (we were there for our honeymoon and would have booked elsewhere had we known at the time of booking since this was supposed to be our relaxing stop after touring all the sites in Rome and visiting Pompeii), the shuttle to the train station costs 5 euro a person (7 euro per person to the airport) and accepts cash only and only exact change. The front desk does not accept payment, you cannot add it to your room, and they were exceedingly reluctant to make change for us. The shuttle also only runs in the morning. They will order you a taxi but it costs 20 euro to the train station. Overall a nice stay, the hotel just has some unmet potential.

Beautiful palace converted into an hotel. The area is near the old city center and looks poor and dirty. Room service was ok but some items like garbage bin need to be clean up. Restaurant was mediocre, the food ok but the waiter didn't speak neither english or french that end up in a confusion about our plates that cames without side dishes. Also, two dessert over three on the menu were not available although it was Saturday night. The waiter was not friendly at all. Overall food is ok with nice presentation but not worth of a 4 stars hotel