Our stay at the principal was a dream! The hotel is one of the most beautiful and unique places I have stayed. Their staff was unbelievably attentive, kind, and welcoming.
Jose Carlos made our stay- we have not met someone in the industry as detail oriented and wonderful as him. My boyfriend asked me in passing what I wanted to do for my birthday the next day and Jose surprised us with champagne and desserts.
If you get the chance to visit I 100% recommend!!!!
NH Hotels
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Believe this is a better location than the Ritz to visit all tourist sites other than the museums and Retiro. Great service, neat ambiance and fun rooftop patio along with a good restaurant. As expected, rooms are generally smaller than hotels further away from the central area but they are well apportioned.
Dear Luke Texas,
Thank so much for sharing your excellent review regarding your stay with us!
I am thrilled to learn that you enjoyed our location so much as well as our service and restaurant. Thank you mentioning the well appointed rooms.
We truly hope to welcome you again soon!
Kindest regards,
Justyna K
Guest Experience Manager
Situated near museums, shopping, and taxis on one side, and near a great walkable bohemian section with lots of bars, shops, and outdoor cafes. This hotel is in a great location, and the restaurant is one of the best in the city. I highly recommend it.
Dear jshay343,
Thank you so much for sharing your amazing review regarding your recent stay with us!
I am thrilled to learn that you enjoyed our location in the heart of the city so much. Thank you for mentioning our restaurant. It was a pleasure for me to share your kind words with the team.
We hope to welcome you again very soon!
Kindest regards,
Justyna K
Guest Experience Manager
The location of this hotel is amazing right on the Gran Via. A very well appointed hotel with nice rooms if a little small. Great terrace area and really helpful staff. Some English TV channels would be helpful but otherwise a great place to stay
Dear F1480HZsusanl,
Thank you for choosing The Principal during your stay in Madrid and for sharing your experience with us.
I am thrilled to learn that our unbeatable location in the heart of the city met 100% of your expectations. Thank you for mentioning the terrace and the assistance of our team. It was a pleasure for me to shar your words with them.
Regarding the English channels, we do have them, there must have been a temporal issue as we offer several of them. I apologize for this inconvenience.
We hope to welcome you again in the near future!
Kindest regards,
Justyna K
Guest Experience Manager
I arrived for 3 nights at this lovely hotel. The service of the hotel is excellent. I booked through them before I even got tickets to a football game and also the transfer from the airport back to the football field. The price was very reasonable.
Good breakfast, buffet plus menu.
The location is great! At the beginning of Gran Via is a walking distance from Cala de Serrano, Plaza Major, and the San Miguel Market. No transport needed !! Everything is possible on foot.
Rooms a bit small (room 507) but room service twice a day was good.
highly recommend
Dear Yigaldoga,
Thank you so much for sharing this amazing review after your stay at The Principal Madrid.
I am thrilled to learn that our service and location met your expectations. It was a pleasure for the whole team to assist you getting the tickets for the game and organising the transfers. Thank you for mentioning our breakfast and the room service!
We hope to welcome you again very soon!
We remain at your entire disposal should you require any further assistance.
Kindest regards,
Justyna K
Guest Experience Manager
It was great pleasure to stay in Principal Madrid, unfortunately my collegeand me we staid just one night, but the hotel is located in the down town and we were able to take a walk through the city center and see its beauty. The staff was very friendly, breakfast is excellent. I will gladly return to this hotel again
Dear P_Tanya_kiev,
Thank you sharing this fantastic review with us and the Tripadvisor community!
I am more than happy to learn that you enjoyed your short stay with us. Thank you for mentioning the staff and the breakfast.
We hope to welcome you again very soon for a longer stay so that you enjoy more the hotel and the city!
Kindest regards,
Justyna K
Guest Experience Manager
