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Traveller rating
1,041
470
132
33
20
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All reviews perfect location breakfast was delicious wonderful hotel choose this hotel great shower primark pablo gran street metro receptionist spain
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13 - 18 of 1,696 reviews
Reviewed 5 September 2021

Great location, friendly helpful staff, amazing breakfast, and clean. We absolutely loved that this hotel offers a single room that allowed for our family of 5 to all have their own bed! Highly recommend!

Date of stay: August 2021
    • Value
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Review collected in partnership with this hotel
Thank rsawyer2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marta Hoyos, General Manager at Petit Palace Triball, responded to this reviewResponded 6 September 2021

I cannot express enough how much your feedback means to us. It is the driving force that keeps us going during a challenging time!
Thank you for trusting us with your stay. Till we meet again, we are sending you our kindest regards.

Marta Hoyos | Host
marta.hoyos@petitpalace.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2021 via mobile

We stayed in a quad room for our family of 4. Room had a little balcony overlooking Gran Via. Room was a little small but we were able to make everything fit and slept comfortably. The shower and water pressure is the best. . The location is great with so many shopping and dining places around. The staff was wonderful. They helped us with dinner suggestions and reservations, and booked a cab. Every employee we interacted with was very pleasant snd made us feel welcome.

Date of stay: August 2021
Trip type: Travelled with family
2  Thank Travellove365
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marta Hoyos, General Manager at Petit Palace Triball, responded to this reviewResponded 18 August 2021

Thank you for choosing to stay with us and for your wonderful review. We are delighted to hear that you enjoyed your stay with us. We take pride in making our guests feel at home and well taken care of, so it is very rewarding to know that you were satisfied.
We hope to welcome you back again soon!

Regards

Marta Hoyos | Host
marta.hoyos@petitpalace.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2021

Our stay was excellent, overall the hotel has a nice design, our room was big enough with a cute balcony, a small fridge and a closet. The staff was amazing and helped us with everything we asked for, all in all - great value!

Date of stay: July 2021
    • Value
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Review collected in partnership with this hotel
Thank Lavinia Paula D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marta Hoyos, General Manager at Petit Palace Triball, responded to this reviewResponded 5 August 2021

Thank you very much for your review of our hotel and your kind words about the team. We are pleased to hear you enjoyed your stay with us.
We hope that you will give us the opportunity to wellcome you back again in the future.

Yours Sincerely

Marta Hoyos | Host
marta.hoyos@petitpalace.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2021

My overall experience in this hotel was great, everything was very well organised and super convenient. I had a beautiful and spacious room which was even equipped with pet's bed, food and water/food bowls which is important for me as I travelled with my dog! The breakfast was fantastic with a variety of choice and fresh juices. The hotel staff were also very kind and supportive. The location of the hotel is fantastic, in the city centre and in close proximity to all interesting sites, great restaurants, bars and shopping areas.

Room tip: The rooms overlooking the street are great.
Date of stay: July 2021
  • Trip type: Travelled on business
    • Location
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Thank inesc58
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marta Hoyos, General Manager at Petit Palace Triball, responded to this reviewResponded 29 July 2021

Ines Thank you very much for the kind and touching words! It’s our pleasure to provide you with a pleasant and safe stay. Our hotel aims to provide a truly outstanding experience, and we are happy that you enjoyed your stay. We look forward to welcoming you back in the future.

Best regards,

Marta Hoyos | Host
marta.hoyos@petitpalace.com

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Reviewed 19 July 2021

Had a wonderful stay with an amazing location just in the middle of everything on Gran via street.
Great room , clean and nice.
the only problem we had was the noise from the other rooms, we heard every door opening and closing and always noises from the room above us.

Date of stay: July 2021
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank coraldemyanov
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Marta Hoyos, General Manager at Petit Palace Triball, responded to this reviewResponded 19 July 2021

Thank you very much for your valuable feedback, we are able to continuously improve our facilities and services. It has been a pleasure to host you in Madrid. Thank you again for giving us an opportunity to improve and learn from your experience.

Thank you and best regards,

Marta Hoyos | Host
marta.hoyos@petitpalace.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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