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Reviewed 21 April 2021

I really enjoyed staying at the hotel. Great location, great room even though not that big but very well decorated, with wood, different type of lighting... full bathroom with a bath. Great staff. Go go go !

Date of stay: April 2021
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sunsetandcocktails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban, responded to this reviewResponded 26 April 2021

Dear Guest,
Thank you for taking the time to give your opinion about your stay.

It is rewarding to know that you appreciated our prime location and pleasing decor. Thank you for acknowledging our team members who work hard to ensure that we deliver the best service and always meet your expectations.

We look forward to welcoming you back in the future.
Best wishes,

Antonio Martín, Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2021

I love absolutely everything about this hotel except for 1 thing which is the beds. I got used to it after a few days but being a very frequent traveler beds (pillows!) a clean room and good wifi are my top priorities so I have to mention it.
Staff are truly amazing and wonderfully nice people, I take my hat off for all of them.
Breakfast is great, design of the hotel is unique and very nice. Location can't be better!

Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank LarsHetfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban, responded to this reviewResponded 6 February 2021

Dear Guest,
Thank you very much for this lovely review of your stay.

We are delighted you had a memorable stay and your kind words about our team's quality service are much appreciated. We do our best to ensure that guests feel welcome.
Your well being and comfort are one of our highest priorities and we have duly noted your remark which will be taken into consideration for future improvements. Nevertheless please don't hesitate to let us know of any concerns during your stay as we would have happily looked into this issue and tried to find the best solution for you.

We look forward to seeing you again in the future.
Kind regards,

Antonio Martín, Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2020

The Hotel Urban was a great find and after reading many reviews, most people have this hotel spot on.

Its centrally located to the main tourist locations in Madrid. You can easily walk around to the large amount of good and bad (large chain) tapas bars and even take a stroll along Gran Via for some shopping.

The rooms are dark (as many reviews have mentioned) but still exceptionally enjoyable. We booked one of the suites which came with the glass enclosed bathroom and its curved wall making the couch and TV area a little seperate from the bed (just as they show in the picture via the hotel website).

The bathroom was a nice touch, but the shower was a bit of a letdown. It reminded me of a 2 star hotel with its plastic shower frame, and would have been nice to have a luxury touch since the entire bathroom was on display (quite strange).

The staff were brilliant, check in was a breeze and the staff on the door are helpful, friendly and just supurb.

On the rooftop is a small but enjoyable swimming pool (good luck getting a sunbed around the pool as the 7 or 8 that are there go quickly). This is nice in the summer of Madrid as not many hotels have pools. There is also a bar on the rooftop and some outdoor seating - which is brilliant to enjoy the hot sunny days in Madrid.

Overall we would recommend this hotel if you want a luxury, affordable, and close to the city hotel.

Date of stay: August 2019
2  Thank O3443GXcarlom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban, responded to this reviewResponded 24 July 2020

Dear Carlo,
It was a pleasure it was to receive your kind feedback.

Thank you for your comprehensive review that not only lets us know where we are doing well but also some aspects that may need improving. It's wonderful to know that our team members provided you with the high standards of service expected and had such a positive impact on your experience. Thank you for recommending us to fellow travellers!

We hope to welcome you on your next visit to Madrid.
Kind regards,

Antonio Martín, Deputy Manager

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Reviewed 16 March 2020

My four days at the Urban hotel was pleasant. The bed was comfortable, the room had everything I needed and the hotel staff was attentive. The hotel is a short walk from the Sol subway station and near several good restaurants. My favorite was an Argentine steak house a few doors away from the hotel.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank HokieTraveler79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban, responded to this reviewResponded 17 March 2020

Dear Guest,
Thank you for reviewing your stay at Urban Hotel - our modern design 5*GL hotel in the centre of Madrid.

We are absolutely delighted that you had such a pleasant stay with us. Your positive comments regarding our convenient location, comfortable rooms, and especially our team's quality service is greatly appreciated. We all aim to make every experience memorable, so your feedback is very rewarding.

We hope to have the pleasure of welcoming you back on your next visit.
Kind regards,

Antonio Martín, Deputy Manager

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Reviewed 15 March 2020

It's a very nice hotel. Excellent, 5 star gourmet restaurant and a nice bar that serves interesting seafood tapas. Rooms are very clean, the service staff was very knowledgeable and accommodating. The only thing I didn't like was the lighting system in the rooms. Instead of just switches, there were panels that had about five options for lighting. I just wanted to turn on the lights and all the options seemed to be a bit excessive for a weary traveler trying to put my lights on. The shower was a little bit difficulty as well. There are three big knobs to work to get the shower engaged. It was way too much of a test after a long day. I just wanted to turn on the water and take a shower, turning the shower off was just as much a problem. On the positive side the bath rooms are beautiful with frosted glass and modern fixtures.
An outstanding surprise was a little box of melt in your mouth house made chocolates that were beyond anything in the chocolate family I every had. I like the place, just would need to come in well rested to work the lights and shower.

Date of stay: March 2020
    • Value
    • Sleep Quality
    • Service
1  Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Antonio Martín, Deputy Manager at Hotel Urban, responded to this reviewResponded 17 March 2020

Dear Jim,
Thank you for taking the time to share your valuable review.

We appreciate your positive comments, and we are pleased that you had a good stay overall. Thank you for appreciating our high standards and service that we strive to uphold. However, we apologise for the inconveniences that you experienced during your stay. Our team members are readily available to assist you in operating the lighting and shower systems if you have any difficulties. Nevertheless, we are thrilled that we are able to provide you with a great dining experience.

We hope to be able to welcome you again.
Best wishes,

Antonio Martín, Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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