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2 - 7 of 2,304 reviews
Reviewed 6 June 2020 via mobile

The hotel dealt with my bookings which were affected by the covid situation in a very professional, caring and understanding manner. Pedro in particular was very prompt in responding to my queries. Overall top class service once again from this excellent hotel. I look forward to coming back here when things have normalised. Thank you!

Date of stay: May 2020
Trip type: Travelled solo
2  Thank Sydsolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charo García, Director General at ApartoSuites Jardines de Sabatini, responded to this reviewResponded 24 August 2020

Dear Sydsolo,

We thank you for your kind comments about our Reservation Service and staff, specially under this circumstances that are being so difficult worldwide for everyone.

Our hotel has been open even during the state of alarm in Spain providing accommodation to the people that needed it. We have also been very flexible with our future clients and we have tried to update our clients on the new regulations, help them and solve any type of doubt that they may have before coming to Madrid. It is a great satisfaction to learn thanks to your review, that our effort is being appreciated.

We look forward to welcoming you as soon as things get back to normal and we can travel again as we use to. In the meantime, please keep safe and healthy.

Best regards,

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Reviewed 23 April 2020

This review is long overdue. My family of 6 (4 teenagers) stayed in 2 suites over the Christmas holidays. We had a great time. Staff, especially the ladies, were very warm and approachable and at the same time efficient and professional. The rooms were very spacious, and they even gave us a free upgrade on one of the suites. Location is very close to the Royal Palace. We were also able to walk easily to the Plaza Mayor area and other tourist sites. Highly recommend for families.

Date of stay: December 2019
1  Thank MDohs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charo García, Director General at ApartoSuites Jardines de Sabatini, responded to this reviewResponded 24 August 2020

Dear MDohs,

The whole team sincerely wants to thank you for your kind review! We appreciate that you took the time off to share your review on our hotel and services with the rest of the travelers.

It is very important for us to make you feel like home and to provide a perfect guest experience at any time. We are happy to read that you did appreciated our team effort and services.

We are all looking forward to welcoming you again in Madrid.

Best regards,

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Reviewed 15 April 2020 via mobile

We were scheduled to stay here during Aprol 2020. We found the response to communication prompt, professional and ethical.
We will stay here when we are able to travel again and hope staff here stay healthy and safe.

Date of stay: April 2020
Trip type: Travelled as a couple
2  Thank rosiem723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charo García, Director General at ApartoSuites Jardines de Sabatini, responded to this reviewResponded 24 August 2020

Dear Rosiem723,

First of all, I would like to thank you for sharing your experience with our Reservations Service.

The hotel has not been closed during the state of alarm in Spain. We were one of the few hotels that has been open as an Emergency Hotel for the people that needed accommodation in Madrid. We have been very flexible with all the future clients because we understood that this is a worldwide situation and it has not been easy for anyone. We are glad that you appreciate and value our effort.

We are looking forward to things getting back to normal, when we will be able to travel back againg without restrictions.

Thank you again for your comments and for choosing our hotel. We hope our answer finds you well and healthy and we look forward to welcoming you in Madrid.

Sincerely,

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Reviewed 15 March 2020 via mobile

Not stayed here yet ... but received excellent assistance and service from Yadian and Catia when having to rearrange my booking due to the current Coronavirus situation in Spain. Looking forward to (hopefully) staying with you in September. Stay safe in the meantime.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank AndyG6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charo García, Director General at ApartoSuites Jardines de Sabatini, responded to this reviewResponded 21 August 2020

Dear Andy G6,

We appreciate your kind comments about our staff especially under this circumstances that are being so hard for everybody.

We have been open during the Coronavirus crisis to help people that needed accommodation and we have tried to update our clients on the new regulations, help them and solve any type of doubt that they may have before coming to Madrid. It is a great satisfaction to learn thanks to your review, that our effort pays off.

We look forward to welcoming you soon in Apartosuites Jardines de Sabatini.

Best regards and keep safe,

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Reviewed 12 March 2020 via mobile

Really enjoyed staying at this hotel. Warm welcome from reception, upgrade to an amazingly spacious suite, decent breakfast and a fairly central location. The view from the rooftop bar was spectacular but unfortunately the bar wasn't open during our stay. Room kept nice and clean. Location was fairly handy, although not right in the middle of everything, maybe a good 5 mins outside the main hustle and bustle but that was fine for us. Would highly recommend.

Date of stay: March 2020
Trip type: Travelled with friends
1  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charo García, Director General at ApartoSuites Jardines de Sabatini, responded to this reviewResponded 21 August 2020

Dear Mark S,

From Apartosuites Jardines de Sabatini we would like to thank you for your time in sharing your experience at our hotel and your nice words. We are glad that you liked your stay with us.

We look forward to welcoming you again on your next visit to Madrid.

Best regards,

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