While every single person in Madrid, hotel staff or others, we dealt with was amazingly friendly and kind, the reception staff of this place gets the first prize. In addition to being knowledgeable, professional and warm, they also had a great sense of humor making us laugh each time we asked a question, or when we told them that we made espresso a few times before realizing that it was not free.
The place is right behind (or side) of the royal palace. There are many other attractions nearby. Prado is a bit away. That did not bother us but if you are not into walking that far, you may need transportation; train station is close by.
The place was impeccably clean. We visited pre-covid but if we could go now, we would not be concerned. Can’t wait to go back!More
- Free Wifi