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Reviewed 29 March 2020

Excellent hotel, get the breakfast it’s totally worth it. Rooms are nice too.staff is good and it’s well located. We had a small misunderstanding during our stay and the hotel staff resolved it instantly.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank yannikara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerGX, Customer Experience at Barcelo Emperatriz, responded to this reviewResponded 31 March 2020

Dear guest,
We would like to thank you for the lovely review you shared following your recent visit to our Barceló Emperatriz hotel. We are delighted to read that we were able to match your expectations in many aspects such as our fantastic location and the room confort.
We specially appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
We're also pleased to read you liked our breakfasts which represents healthy eating habits that have become a better way to live and travel. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit to Madrid.
Customer Experience | Barceló Hotel Group


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2020 via mobile

Nice little hotel. Clean and comfortable. Bathrooms are very nice. King size bed.
Rooms are clean but a little small.
Breakfast is far too expensive at €27 pp.
Little bar in reception is nice also.
A little bit strange that there is a strip club next door but you would barely notice..

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank michaelrW1910MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barceló Emperatriz, Other at Barcelo Emperatriz, responded to this reviewResponded 4 weeks ago

Dear guest,

First of all we´ll like to thank you for you coments and the time that you expend in sharing it.

Its a pleasure for us to know that you highly enjoyed your stay with us in spite of your perception of breakfast and the dimision of the room where you stayed. We had take notes about your feedback and we look forward to see how to keep improving.

Once more thank you for your review.

Kind regards,
Barceló Emperatriz Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2020

Hotel is well located, about 1/2 hour walk (head south) to the Prado and a maybe 10 minute walk to nice shopping areas. Forgot to request early check in, arrived around 7 am and the reception staff was very kind and able to find a room for me - was so grateful after a long, sleepless flight. Throughout my stay, everyone on the staff that I encountered was incredibly kind and helpful.

The room was on the smaller side, a bit oddly shaped, almost like a triangle? Also quite dark, one small window that looked out onto buildings that were fairly close, so needed to keep the curtains closed most of the time and there wasn't much bright lighting in the room. The bath was large and bright - with separate shower and toilet stalls in addition to tub. The shower had a great rainfall showerhead in the ceiling along with hand held fixture. They provide evening turndown service with a chocolate. There is complementary bottled water and kettle with coffee and tea in the room, though surprised the coffee was packets of instant coffee (get your coffee at breakfast where it is good).

The breakfast generally is very good - buffet with a number of options (including churros with warm chocolate sauce, yogurt, fruit, cold cuts and cheese, breads, fruit juices/smoothies) along with custom options (eggs benedict - though the sauce was different and thinner than traditional hollandaise, omelet with choice of additions, scrambled, french toast). One morning I was up and about before the fulll breakfast started (its an hour later start on the weekend) and they had coffee, tea and small pastries in the lobby.

Did not check out or use the gym facilities but have heard from fellow travelers that it is good.

Room tip: Would try to get a room that is not one of these triangular/small rooms with more light.
Date of stay: February 2020
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank NYTraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barceloemperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this reviewResponded 8 March 2020

Dear Guest,

Thank you for the great feedback of your recent holiday experience at our Barceló Emperatriz; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff could meet all your needs during your stay.

We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

However, regarding the rooms we regret your comment, we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes.

We hope to welcome you back to our hotel in the near future for yet another great stay.

Best Regards,

Barceló Emperatriz Team

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Reviewed 1 March 2020 via mobile

I stayed at this hotel for one night and really enjoyed my stay.
The reception staff is very kind, especially Blanca who is extremely welcoming, helpful and has a strong attention to detail. She really went the extra mile.
The rooms are clean and very well equipped; everything is made very conveniently, ie switch inside the room to request to make your room or to not disturb and automatic lights in the corridor.
The breakfast was super tasty with a lot of choice, even some à la carte omelettes or pancakes.
I hope to be back soon!

Date of stay: February 2020
Trip type: Travelled on business
Thank 493delphineg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barceloemperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this reviewResponded 8 March 2020

Dear Guest,

Thank you very much for sharing this great review of your recent stay at Barceló Emperatriz.

We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will share your kind words with all of them, specially with Blanca.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Madrid.

Best Regards,

Barceló Emperatriz Team

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Reviewed 26 February 2020

The Barcelo Emperatriz is a luxury hotel with great style. The rooms are fantastic and very very comfortable, with all the amenities you wish for.

The breakfast is also great with lots of options.

And the staff was extremely friendly!

I will definitely come back.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank joaog234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barceloemperatriz, Guest Relations Manager at Barcelo Emperatriz, responded to this reviewResponded 26 February 2020

Dear guest,

On behalf of the entire Barceló Emperatriz team, we would like to thank you for sharing your recent experience with us.

We are proud to know that we were able to exceed your expectations and that you returned back home with such pleasant memories.

We hope to have the opportunity to meet you again, you know where you have your home in Madrid!

Kind regards,

Barceló Emperatriz Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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