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All reviews hotel is beautifully decorated salamanca area amazing hotel every request the entire staff night stay bottled water main road late check first morning excellent stay the hotel staff other hotels hotel restaurant top floor comfortable bed street noise
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Reviewed 12 December 2018 via mobile

It was such a wonderful stay, the quality of the service is very high and the employees were professional. I would definitely recommend the breakfast which was the best to start our day in Madrid ! Although it is in the north of the city center, there is a metro station nearby, which makes it very easy to move around the city.

Date of stay: December 2018
Trip type: Travelled as a couple
Thank cb212018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageM1, Propietario at Relais & Chateaux Heritage Madrid Hotel, responded to this reviewResponded 12 December 2018

Dear Guest,

Thank you indeed for relaying your most positive feedback of your recent stay at Heritage Madrid Relais & Chatêau Hotel. It was likewise a pleasure for us to have ensure for your best care and attention throughout your stay with us.

We will continue living up to Heritage´s committment to a service that comes from the heart and hope that your review will inspire others to discover our little paradise in the heart of Madrid!

We look forward to welcoming you back again at the hotel on your next visit to Madrid.


Kind Regards,
Verónica García.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2018 via mobile

The title sums it up. This is a wonderful hotel in a great area to use as a launching pad for your exploration of Madrid.

The rooms are small, but clean and well appointed. A very comfortable bed, with USB chargers near the nightstands (it is the little things)!!!

The high points, though, were the very warm, friendly and attentive personal service provided by the staff, and the breakfast. The food was simple, but fresh and very good. I could eat the Tortilla de Patata for every breakfast for the rest of my life and be happy.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageM1, Propietario at Relais & Chateaux Heritage Madrid Hotel, responded to this reviewResponded 4 December 2018

Dear Scott,

Thank you indeed for relaying your most positive feedback of your recent stay at Heritage Madrid Relais & Chatêau Hotel. It was likewise a pleasure for us to have ensure for your best care and attention throughout your stay with us.

We are pleased to hear that our team members did their best to ensure your daily adventure was exciting and worthwhile. That is what Heritage Madrid Hotel is all about. We aim to make every stay memorable with our personalized service and bespoke experience. Your recognition is very motivating for us to keep up our good work and improve further.

We look forward to welcoming you back again at the hotel on your next visit to Madrid.

Kind Regards,
Verónica García.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2018 via mobile

My husband and I recently had the pleasure of staying at the Heritage House in Madrid. Though we were only there for one night, it was a lovely ending to our trip in Southern Spain. The design and personal touches were much appreciated. Most importantly, your staff (in particular Marcos and the young woman at the front desk) were exceptionally attentive, helpful, gracious, and truly made us feel welcome.

Thank you for helping make our stay so memorable.

Lisa and Paul

Date of stay: November 2018
Trip type: Travelled as a couple
Thank pinnylisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageM1, Propietario at Relais & Chateaux Heritage Madrid Hotel, responded to this reviewResponded 22 November 2018

Dear PinnyLisa,

Thank you indeed for relaying your most positive feedback of your recent stay at Heritage Relais & Chatêau Hotel. It was likewise a pleasure for us to have ensure for your best care and attention throughout your stay with us.

We are glad that we have managed to meet your expectations on so many levels.

As you stated, our team does make a personal difference by consistently providing genuine care and exceptional service in order to ensure every guest a memorable stay and experience.

We look forward to welcoming you back again at the hotel on your next visit to Madrid

Kind Regards,
Verónica García.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2018

Beautiful hotel with gorgeous rooms, helpful and very friendly staff. Highly recommend this hotel. Suggestions for improvement are the limited breakfast and room service menu. We'll definitely return!

Room tip: Ask for the blue room
Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank TJEV14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageM1, Propietario at Relais & Chateaux Heritage Madrid Hotel, responded to this reviewResponded 20 November 2018

Dear Guest,

Thank you indeed for relaying your most positive feedback of your recent stay at Heritage Madrid Relais & Chatêau Hotel. It was likewise a pleasure for us to have ensure for your best care and attention throughout your stay with us.

We are thrilled that you enjoyed your stay with us so much and it is my personal pleasure to ensure that each and every guest leaves us with fond memories

We look forward to welcoming you back again at the hotel on your next visit to Madrid

Kind Regards,
Verónica García.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2018

I loved staying at The Heritage. It has the feel of a very luxurious, intimate boutique hotel and has only around 26 rooms. I gather all are furnished differently and in exceptionally good taste. My small double had beautiful chinoisserie wallpaper, a framed antique Hermes scarf and very comfortable bed with highest quality linen. The bathroom is pampering too with lots of marble and enormous shower heads and good toiletries. Staff were very friendly and seemed proud to be working there. Breakfast is excellent with warm tortilla and churros as well as proper pata negra iberico and cheeses and pan con tomate. There's a metro close-by as well as excellent restaurants. It is also the right side of town for the airport. I would very happily return.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Cleanliness
    • Service
Thank 854sudip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageM1, Propietario at Relais & Chateaux Heritage Madrid Hotel, responded to this reviewResponded 13 November 2018

Dear Sudi,

Thank you for sharing your positive review of Heritage Relais & Chatêau Hotel! We know you have many hotels to choose from for your trip to Madrid. We are honored that you gave us a chance.

We aim not only to make every stay a memorable experience, but also to make Heritage Hotel a second home for everyone. It was a pleasure to have you as our guests at our property and we are glad to know that we succeeded in providing you a stay that left you truly satisfied.

We look forward to welcoming you back again at the hotel on your next visit to Madrid.

Kind Regards,
Verónica García.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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