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All reviews hotel ingles luxury hotel l occitane presidential suite concierge team pillow menu restaurant reservations four seasons lobby bar terrific hotel quiet street beautiful room side street staff was extremely helpful great neighborhood thyssen museum rain shower
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2 - 7 of 351 reviews
Reviewed 10 April 2020

We were jet lagged after 13.5 hours of flying, and they were very nice and professional. The hotel is walking distance to everything and they offer great service and assistance. But, the alley they are connected to seems to have druggies hanging outside and being noisy. I wish this could change. But our presidential suite was gorgeous and new, and the service was fantastic if we needed anything.

Date of stay: December 2019
2  Thank worldtraveler952015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FranciscoC5589, Director de Recepción at Gran Hotel Ingles, responded to this reviewResponded 10 April 2020


Dear worldtraveler952015,

Thank you very much for your kind review. It was a pleasure to have you with us. I am delighted to read that you enjoyed our Presidential Suite (The largest in Madrid city center with 95m2!)

Thank you also for highlighting our location (near the main museums, the main square, etc.) and the exclusive service that you enjoyed.

As for the junkies, we are sorry that you came across some. It is not usual to see them on our streets, they were possibly lost!

We look forward to welcoming you back in the not too distant future!

Kind Regards,
Francisco Camello

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Reviewed 28 March 2020 via mobile

We stayed in this hotel for just a few nights before the state of emergency was declared in Spain. Besides the fact that the hotel is beautiful and very well located, the reception staff was incredibly supportive when we decided to fly back home two days before our planned departure date. No extra costs charged to us, a suite for my kids at the price of a regular room and all of that with a smile. We will not forget it and will be back.

Date of stay: March 2020
Trip type: Travelled with family
Thank MSA009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FranciscoC5589, Director de Recepción at Gran Hotel Ingles, responded to this reviewResponded 10 April 2020

Dear MSA009,

First of all, thank you for taking the time to write your review. It was a true pleasure to serve you, and I am delighted to read that you had a great experience with us.


The best solution to the COVID 19 problem required flexibility, and that is what we provided you. Also it was a pleasure to offer you a Suite for your kids, so they could make the most of their very short stay!

We hope we will be able to welcome you back in the not too distant future.

Kind Regards,
Francisco Camello

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Reviewed 23 March 2020 via mobile

We started our Spain vacation in Madrid and the Grand Hotel Ingles was an excellent beginning! We were welcomed by a friendly team and escorted to a beautiful room - modern luxury with old world charm (all newly renovated)! The morning breakfast is a great way to start each day - just clarify you paid for two guests / one frustration, but they made up the confusion. Location and vibe were perfect at HGI - hope to return!

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank gsbaker001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FranciscoC5589, Director de Recepción at Gran Hotel Ingles, responded to this reviewResponded 24 March 2020

Dear gsbaker001,

Thank you for taking the time to write a review. It is a pleasure to read that you enjoyed our service, as well as the beautiful room, our astonishing breakfast and the location (right in the heart of the city, within walking distance to the main monuments, museums, etc.)

We really look forward to welcoming you back in the not too distant future!

Kind Regards,
Francisco

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Reviewed 17 March 2020

We really enjoyed our stay at Gran Hotel Ingles. The staff was very friendly and professional from the moment they greeted us. We were worried about parking, but they took care of that for us! Our room was clean, well designed, and most important, quiet! Our only regret was that our stay was only one night. We would definitely stay here again if back in Madrid.

Date of stay: March 2020
Review collected in partnership with this hotel
Thank robin73179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FranciscoC5589, Director de Recepción at Gran Hotel Ingles, responded to this reviewResponded 24 March 2020

Dear robin73179,

Thank you very much for taking the time to share your experience with other travellers. Also, I am delighted to read that you enjoyed our service, as well as your beautiful room.

We trust we will be welcoming you back in the not too distant future, and for more than one night so you can fully enjoy all our facilities (our amazing cocktail bar LobByto, the great restaurant Lobo8...) and the vibrant city of Madrid.

Kind Regards,
Francisco

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Reviewed 10 March 2020

One of the best hotels I've stayed at, staff were fabulous, the rooms are superb a touch of Gatsby glamour and don't get me started on the bed it huge and the pillows are like laying on clouds not exaggerating I need them in my life. The maids cleaned the room and made the beds everyday and returned in the evening to turned the bedsheets down ready every night.
We had the opportunity to watch the New York Show at the hotel which was amazing.
Thank you for an amazing time Gran Hotel Ingles.
Can't wait to come back.

Date of stay: March 2020
Review collected in partnership with this hotel
Thank ShazR414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraG6356, Assistant Front Office Manager at Gran Hotel Ingles, responded to this reviewResponded 10 March 2020

Dear ShazR414,

Thank you so much for your fabulous feedback!

It is fantastic to know that you had a memorable experience here at Gran Hotel Inglés. We are thrilled to see our hotel was up to your expectations and that you will be back on your next visit to Madrid.

Our team is delighted to see your gratitude, a big thank you from all of us! It would be wonderful to have you back here anytime. In the meantime, thank you for staying with us and best wishes for your future adventures.

Warm regards,

The GHI Team

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