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All reviews glories metro station agbar tower sagrada familia mall across the street sofa bed rooftop bar nice hotel public transport top floor family room corner room breakfast buffet is hop on hop off bus reception staff sight seeing las ramblas yogurt
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Reviewed 15 August 2018 via mobile

It’s a very nice hotel, but during the summer months is too busy for my taste, . Pool area is beautiful but full of laud children running around . There is no way that you can relax . A great shopping mall is located just across the street .

Stayed: August 2018, travelled solo
Thank gabrielaL798GP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5560GM, Guest Experience Manager at Novotel Barcelona City, responded to this reviewResponded 21 August 2018

Dear Gabriel A
Thank you for choosing and commenting Novotel Barcelona CIty.
It is true that we are in summer season and we are all the days fullybooked. We are sorry if you didn't relax as you wanted. We try to do our best to better serve all our guest but some times we can't give the best service to all them.
We hope to welcome you again in Barcelona and give you the best experience.
Have a lovely day!

Bárbara C
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018

Stayed with two kids aged 6 & 8, both enjoyed the hotel and the roof top pool. Dining by the pool is limited but there are plenty of locations close by. Good transport links to wherever you want to go only a few steps away. The staff were great and the room was nice. Only compliant is the replaying of the 80's music in the halls that wake you by 07:00 every morning. There is only so many time Karma Camellion can be tolerated :). I did ask at the front desk if it could be lowered but alas didn't happen. At breakfast we heard a few other guests comment on the value of loud 80's music in all the hallways that could be easily heard in the rooms. Something to consider for the hotel management perhaps. All in all a nice stay.

Stayed: July 2018
3  Thank PaulyMal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5560GM, Guest Experience Manager at Novotel Barcelona City, responded to this reviewResponded 21 August 2018

Dear PaulyMal,
We are more than happy to know that you and your family choose Novotel Barcelona City to discover our lovely city!
We are glad to read that the hotel is nice and we are well located.
We have shared your comment about music with our technical department and the problem found has been solved. We are soory for the inconveniences caused.
Hope to welcome you and your family in Barcelona again!
Have a nice August day!
Bárbara C
Guest Experience Manager

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Reviewed 13 August 2018 via mobile

Reception staff and security exceptionally good. Helpful and handing out lollies to kids while waiting. Room standard Novotel so no complaints there. Pool area small and to be honest pool and windows grubby so rooftop pool view not that impressive!

Stayed: August 2018, travelled with family
Thank RobertaN1183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5560GM, Guest Experience Assistant at Novotel Barcelona City, responded to this reviewResponded 14 August 2018

Dear Roberta ,

We very much appreciate your comments regarding your stay at the Novotel Barcelona City.

It is always a pleasure to receive positive feedback. We are happy to see that our staff and our Novotel reached your expectations. Allow us to express our sinceriest apologies regarding to what occured with the pool.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Christian M
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018 via mobile

There are many things that I like about this hotel.

The breakfast is a small but perfectly cooked and well thought through selection. You can even eat the continental selection on the rooftop, which makes for some striking scenery.

The location, whilst admittedly not in the most obviously tourist area (it’s a business area, a lot of construction and on the fringes of a slightly average neighbourhood) is actually only about 15-20 mins walk away from the beach and the Basilica. Las Ramblas is €7 in a cab, about 15 minute drive away and there is an excellent selection of restaurants nearby.

Some really good entertainment, singers and DJ’s play in the rooftop bar at night and they also serve a good Mojito, which is a Must for my Mrs.

Staff are great, Aircon works properly and the bed is comfortable! Always important I think.

The only negatives are the size of the “Family Room” - it’s a normal size room with a sofa bed in it. Inadequate for a family of 4. If you want full “tourist” and old skool Barcelona, you really want to be closer to the Gothic District over towards the port.

Stayed: August 2018, travelled with family
Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5560GM, Guest Experience Manager at Novotel Barcelona City, responded to this reviewResponded 21 August 2018

Dear Keith M,
Thank you very much for choosing Novotel Barcelona City. This is a real pleasure to read that you and your family enjoyed staying with us and that our services met your expectations. We are glad that you liked the location, we are not in the heart of the city but our hotel is well connected by pubblic transport and you can reach any turistic point easily.
Thank you for commenting our "Novotel Summer Nights". We are happy to read that you appreciated.
We hope to have the opportunity to welcome you again.
Have a nice day,
Bárbara C
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018 via mobile

Service: good
Food: very good
Location: good
Room: good
Amenities: poor
Swimming pool: poor
Lounge: poor

Improvement offers: pillows can be more comfortable. Facet is too low, when shaving i got a back ache.

Stayed: August 2018, travelled on business
Thank Erez E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H5560GM, Guest Experience Manager at Novotel Barcelona City, responded to this reviewResponded 21 August 2018

Dear Erez E
Thank you very much for sharing with us your experience!
We take into account the improvements offers in order to check and try to do something to offer the best quality service to future guests.
Hope to welcome you again in Barcelona
Best regards!
Bárbara C
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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