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Andrea C
Toronto, Canada
72
Great location, Nice hotel
4.0 of 5 bubblesReviewed 7 Sept 2018
After a horrible first couple of days in another property, it was a relief to get to a welcoming and beautiful hotel in the heart of the city. they had a room available for early check-in which was a great bonus, as we all know that they didn't have to. Although it was in the heart of Santa Cruz, it was not overly noisy at nights, and it was walking distance from the city centre and shops.

Had a problem with the Air-con two days in with water leakage, but the staff wear amazing and moved us to another room without question. Thank you for making our stay in Tenerife so wonderful.

The only downfall would be that the rooms are not very sound-proof as my partner and I was able to hear another couple late and night and early in the morning. Nother than that it was a near perfect stay.
Date of stay: August 2018
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66 - 71 of 2,045 reviews
Reviewed 8 September 2018

All good clean hotel no issues.Reception very helpful when we needed assistance. Good location to a large park and nearby bars and metro station's along with shopping streets.Will return no issues at all.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank 117Timmy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2018

Stayed for 10 days in vacation in August. We found the hotel very price worthy. Its possible to rent a car at the hotel and three is a garage. However the parking lots are limited, which can be good to know (we found a space further down the Rambla one night).

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Jens I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jose Luis S, Manager at Occidental Santa Cruz Contemporaneo, responded to this reviewResponded 27 August 2018

Dear customer,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Santa Cruz Contemporáneo hotel and are delighted to read that we were able to match your expectations.
We regret that the parking does not have all the seats that we would like for this reason we notify you on the internet.
We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Sincerely,

Manuel R. Pérez
Hotel Manager Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018

The best hotel i found in Santa Cruz, only the air conditioning need to be fixed because was too slow not enough to cool my room, price was wonderfully not expensive at all, location was in few minutes from everything port center and mall, I never use the car by this hotel where I parked only.

Date of stay: August 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank lusianoa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 July 2018 via mobile

We stayed for one night, as it was my husband Birthday treat. I asked the hotel to possibly surprise my husband with a decorated slice of cake with candles, via email before we arrived. At nine in the evening we had been out all day and arrived back to a lovely plate of cake with fresh fruits, such a lovely surprise as I never did get a response from the email I sent asking if this was possible, so I guessed it had been ignored. It was delicious and even though I agreed to pay for it, it was free, very thoughtful of management, thank you. We loved our stay, the hotel is situated a short walk from the town centre, the room was great and the beds were extremely comfy. 

Date of stay: July 2018
Trip type: Travelled with family
Thank spudder123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 June 2018 via mobile

Very good location. Peaceful neighbourhood with local feeling, beautiful local houses and Gabriel Sanabria Park. Short walk to the city centre. Quite small and simple rooms. We had top floor terrace room with harbour views. Unpractical shower and difficult to maintain water temperature. Air conditioning was weak and does not worked sometimes. Room was too warm all the time. Very good breakfast, large variety and also many vegetarian options. Some hot breakfast dishes were too cold. Breakfast room is also hotel's restaurant Alfredo. Hotel has also Macusamba Bar with nice terrace. Small swimming pool also on the 5th floor.Very efficient and friendly reception. Very good three star hotel but some mentioned things need improvement.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank AriHelsinki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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