The evening in this restaurant did not start off very well as the waitress chucked a glass a wine over my friend. We had asked to taste the house white as this was the only wine we could get by the glass, which the waitress with attitude did not like.
We were so disappointed with the attitude and abuse we received due to the fact I didn’t like the starter as it was over cooked. When I tried to explain this to the waitress she argued me with me and said it was a typical Spanish dish. I have eaten all over the world and the best crispy calamari should be crispy on the outside and succulent and definitely not chewy in the inside. I was not offered an alternative and eventually the maitre d’ took my dish away. To top of it I was asked by two separate groups of British customers what we thought of the food and I was truthful and said I wouldn’t recommend the calamari. Just after we had paid for our meal, we can only assume the restaurant manager decided to come out and start shouting at us for our feedback of this dish. Some customers were trying to explain to the restaurant manager and waitresses who were all by then shouting at us, that they had just asked our opinion. If the staff had dealt with this in a respectful and professional manner, we may not have necessarily been so honest to other customers. However to be argued with over a poorly cooked dish was pretty unbelievable! Apart from a lovely friendly male waiter, the other staff need some serious customer services training. My friend and I have never ever experienced such appalling customer service and were so shocked to be shouted at in front of customers and passers by. I wouldn’t recommend this restaurant to any discerning diner. Interestingly I spoke to the concierge at our hotel about our shocking experience and he advised that he had received poor feedback from other customers. A real let down on our so far fabulous Ibizan holiday but thankfully we have been to some fabulous restaurants with amazing service.
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