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All reviews main building minute walk free bikes carriage house old mansion lovely terrace beautiful property eggs and bacon busy road breakfast was delicious gin and tonic small hotel rooms are spacious residential area town centre the hotel offers stayed for nights
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Reviewed 14 September 2018

My family stayed in two rooms at Villa Soro - what a great little hotel. The rooms were very generous in size, quiet, and both rooms had a nice sized bathroom.
Breakfast was delicious and the dining room setting was in keeping with the hotel design - gorgeous.
Only a short walk into town and if you want to go to the beach the hotel provide you with a tote bag with towells and bottles of water. It's these little things that make the hotel so welcoming.
If I'm ever back in San Sebastian there's no doubt I'll book Villa Soro again. Loved it.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Dean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikel A, Director General at Hotel Villa Soro, responded to this reviewResponded 4 weeks ago

Dear Dean,

Thank you very much for choosing Villa Soro during your travel plans. We appreciate your time in evaluating your stay with us and for rating us with top score.
We appreciate your kind words towards our breakfast. As you can see, our delicious breakfast is elaborated with fresh and homemade 100% Basque produce. A full breakfast to start the day right.
We are very eager to know that you enjoyed our service, location and free bike rental! Our main objective is making our Guest´s stay an unforgettable experience.
We appreciate your warm words and we really look forward to welcoming you again soon!

Mikel Astobiza
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018 via mobile

We booked a double room at this hotel. We arrived and the outside and reception area were lovely. But - our room was downstairs in the basement. It was large but with no windows and only a glass door leading to a concrete walled patio. The room was dark and the view was concrete walls. To top it the room was not cleaned properly and there were finger nails from the previous guests by the bed

Stayed: September 2018, travelled as a couple
Thank bluevcone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikel A, Director General at Hotel Villa Soro, responded to this reviewResponded 14 September 2018

Dear guest,

Thank you for trusting Villa Soro and for taking the time to share with us you comments. Your feedback allows us to improve and to completely satisfy our guests.
We are sorry to hear about the inconveniences you went through during your stay. The hotel offers 24hr guest service. We would have appreciated for you to have communicated your discomfort on spot.
We regret to know that your room didn´t meet your requirements. Our hotel offers different room categories, from standard rooms to deluxe rooms, in order to meet the travel needs of each guest. Please contact us directly for future bookings, we will be very pleased to aid your with the room that best suits you.
While we understand that you left disappointed, we are committed to providing an excellent service to our guests. We sincerely hope that you will consider providing us the opportunity to make up for this past stay and replace your impressions.

We look forward to welcoming you again.

Best regards,
Mikel Astobiza
General Manager

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Reviewed 1 September 2018 via mobile

Nice pet friendly boutique hotel located just outside the centre (20 mins walk) of San Sebastián. Room was big although the bathroom flooded every time you had a shower. Super breakfast included in the price.

Stayed: August 2018, travelled as a couple
Thank gpappadakis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikel A, Director General at Hotel Villa Soro, responded to this reviewResponded 3 September 2018

Dear Guest,

Thank you for trusting Villa Soro during your recent stay in San Sebastián. We are eager to learn that you had a nice experience with your pet and we appreciate your kind words towards our Super breakfast.

We hope to welcome you again in your next stay in San Sebastián.

Best regards
Mikel Astobiza
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018 via mobile

We stayed 2 nights and I understood that it is a great hotel suitable for both families and couples, the breakfast was good even if not with a lot of variety ...
The room was very nice and enveloping ....
Parking machine perfect and very convenient
Beautiful structure both inside and outside.
Friendly and helpful staff especially during the day.
I highly recommend this hotel.

Stayed: August 2018
Thank Emannuele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikel A, Director General at Hotel Villa Soro, responded to this reviewResponded 16 August 2018

Dear Emannuele,

Thank you very much for the trust placed in Villa Soro and for taking the time to share your feedback with us!We appreciate your kind words towards our staff, we always try to go above and beyond to please our guests. Your happiness and satisfaction is our number one priority!

We look foward to welcoming you again very soon!

Warmest regards,
Mikel Astobiza
General Manager

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Reviewed 9 August 2018

Really nice Hotel , staff very friendly, engaging and helpful. Within walking distance of Arzak Restaurant and close 10 minute walk to the beach. Courtesy bikes are great for getting about , we cycled to the beaches and old town every day and at night too. Mini bar and drinks at the bar are good quality at reasonably prices - refreshing for hotels these days. Would love to return

Stayed: August 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank doug a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikel A, Director General at Hotel Villa Soro, responded to this reviewResponded 13 August 2018

Dear Doug,

Thank you very much for the trust placed in Villa Soro Hotel during your stay in San Sebastian and for the time invested in sharing your experience with us.
We are eager to learn that you had a wonderful experience and that our convenient location was handy for you to enjoy the city to the fullest! We apprecite you warm words towards our friendly and professional staff. Our aim is to make our Guests feel at home, it’s such a pleasure to read you appreciated all the effort we put into that.

We are looking forward to welcoming you back.

Warmest regards

Mikel Astobiza
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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