We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (948)
Filter reviews
948 results
Traveller rating
714
173
45
11
5
Traveller type
Time of year
LanguageAll languages
More languages
714
173
45
11
5
Show reviews that mention
All reviews main building minute walk free bikes carriage house old mansion lovely terrace beautiful property eggs and bacon busy road breakfast was delicious gin and tonic small hotel rooms are spacious residential area town centre the hotel offers stayed for nights
Filter
Updating list...
30 - 35 of 948 reviews
Reviewed 17 June 2018 via mobile

One night in San Sebastián is not enough. This place of luxury helped with making the trip memorable. The staff were welcoming and the service top notch! Our room was beautiful and the beds...heavenly! My sons did not want to l ave. Make sure you get breakfast included, it’s worth it! It is within walking distance of the Zurriola.

You can reserve bikes. For us due to a large party we weren’t able to. Overall a great stay!

Stayed: June 2018, travelled with family
Thank ETC2529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikel A, Director General at Hotel Villa Soro, responded to this reviewResponded 20 June 2018

Dear Guest,

We appreciate you choosing our Villa Soro Hotel during your recent stay! Thank you for taking your time to share such a positive experience! We are very proud of our beautiful property, and our top notch customer service, so it feels good to know that you had an excellent experience with us!
We would like to apologize because of the free bicycle service abailability, we do not have mutch space to manage them for all guest at the same time, but as we can see it was not a big problem.

We are looking forward to welcome you soon for another fabulous stay!

Best wishes from San Sebastian!

Mikel Astobiza
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018

Really liked staying here. The property was in immaculate shape. Service was outstanding. The breakfast was an amazing spread of about anything anyone would want. And it is quiet - not in the busy center of town but only a 10 min walk to the center,

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank roamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikel A, Director General at Hotel Villa Soro, responded to this reviewResponded 20 June 2018

Dear Roaming,

Thank you very much for choosing Villa Soro during your travel plans. We appreciate your time in evaluating your stay with us and for such a fantastic review. It is very pleasing to read that we met all expectations and that you had a wonderful experience with us! We always try to go above and beyond to please our guests. Your happiness and satisfaction is our number one priority!

We love to know that our location was suitable during your travel, allowing you to enjoy the city and at the same time offering the privacy and calm deserved.

We are looking forward to welcome you soon for another fabulous stay!

Best wishes from San Sebastian!

Mikel Astobiza
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

Great rooms - service is fantastic - and the breakfast was great. Ticks all the boxes except for location - its just a bit too far from the main town. To be fair bikes are provided - which is great - bit they are not always available. Would recommend this place - but be prepared for a cycle / drive to see the sites.

Stayed: June 2018, travelled as a couple
Thank Jonathan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikel A, Director General at Hotel Villa Soro, responded to this reviewResponded 21 June 2018

Dear Jonathan

Thank you for choosing Villa Soro and for taking the time to share with us your experience.It is a pleasure to know that we have fulfilled your expectations and that you have enjoyed your stay with us and that the kindness of our staff as well as breakfast and room contributed to make it possible. We regret to know that our location did not meet your expectations but that our free bicycle service did it.

We look foward to welcoming you very soon.

Mikel Astobiza
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

We returned to this hotel after a highly regarded experience last year, this time bringing other family members with us. Despite an initial disappointment upon check-in, which I will describe below, we still love this hotel, with its serene "off the street" locale and its Old World charm. As other guests often do, this time we dined down the street at Arzak and appreciated the convenience. While the walk into town is not quick, it is doable, and cabs were available whenever we needed. There is a pleasant outside terrace and cozy lobby living room. The rooms are spacious enough and well appointed, with large bathrooms and good linens. We were so happy with the room we stayed in last year, we called a few days ahead of our stay and put in a request for that room. We were told we would likely get it, but at check-in the room was given to a different couple arriving just when we did. Not knowing if they had requested that room or if there was some other reason, we felt slighted by how the issue was handled, as we were not given an opportunity to discuss room options and simply given the much smaller less desirable room right next door to the one we had requested. After being told they got that room because they were staying longer, we felt the request was handled for the convenience of the hotel and not for the satisfaction of the guests. Had the room we wanted already been promised or otherwise occupied we would have understood, rather than just being shrugged off. We were aware a specific room request cannot be guaranteed, but the hotel handled this issue poorly and not to our satisfaction. As much as we love this hotel, that did sour our experience a little and might lead us to consider other options on a third visit.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank TulsaTraveler43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikel A, Director General at Hotel Villa Soro, responded to this reviewResponded 23 June 2018

Dear Guest,

Thank you very much for choosing again Villa Soro during your travel plans. We appreciate your time in evaluating your stay with us and for rating us.We regret that this time your experience was not entirely satisfactory due to the room assignment. We hope that at least the floor we gave you was under your preferences as your previous stay.
We take note of your comments and suggestions as these are of great value, help us to improve day by day and offer an optimal service to our guests.

We hope to have the opportunity to welcome you again and retrieve your confidence.

Warmest regards,

Mikel Astobiza
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

A stay in this beautiful,renovated,19th century villa is a wonderful experience from start to finish and one I will remember as a highlight of my three week holiday, even though we were only there for two nights!
All members of staff are courteous,helpful and highly professional. We stayed in one of the bedrooms located behind the main house in a converted carriage house. We had a very comfortable,tasteful bedroom with a king size bed and high quality linen. Unusually for Spain, there were tea and coffee making facilities,as well as a mini bar. The bathroom was perfect and included a bath and a large walk in shower plus the luxury of Molton Brown toiletries.
The main hotel has retained some of its original features and its furnishings and decoration are in keeping with this but with a modern edge, we liked the sitting room,in particular.
We really enjoyed our breakfasts here, there is enough choice at the buffet to satisfy most tastes plus the option of eggs and bacon cooked to order and served by waitresses in crisp white aprons. Having had the “pintxo” experience on 31 De Agosto Street of the old town on one evening,(it’s only a 20 minute walk away, or alternatively there are free bicycles at the hotel, taxi or public transport), we opted to dine at the hotel on our second night. We found the food and wine to be very reasonably priced and although the menu is limited, we enjoyed our meals and the atmosphere of the dining room. There is also a lovely terrace outside to enjoy pre dinner drinks or afternoon tea.

Stayed: June 2018, travelled as a couple
Thank Perfumelady1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mikel A, Director General at Hotel Villa Soro, responded to this reviewResponded 19 June 2018

Dear Guest,

Thank you for trusting Villa Soro Hotel during your recent stay in San Sebastian.
We are eager to learn that you had a wonderful experience and that our convenient location was handy for you to enjoy the city to the fullest!
We appreciate your kind words towards our breakfasts. As you can see, our delicious breakfast is elaborated with fresh and homemade 100% Basque produce. A full breakfast to start the day right!
It is a pleasure to hear your friendly comments regarding our services and the friendliness of our staff. The details are our sign, always making a difference with small details, care and special personalized attention.

We would be pleased to welcome you again for another wonderful stay.

Best wishes,
Mikel Astobiza
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews