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All reviews tight parking old town lovely balcony parking on site adequate breakfast simple hotel family room compared to other hotels close to town gros area tapas plenty of hot water base to explore quiet hotel short stroll enjoyed my stay within easy walking distance
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Reviewed 12 September 2018

The hotel is located right on the edge of the old town making it an easy walk to the beaches and restaurants. The have parking on site. The rooms were basic but clean and comfortable. Breakfast was adequate but you could do better by going for a short stroll. Staff were pleasant and professional and very willing to help. I would go back without hesitation.

Stayed: June 2018
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 17 September 2018


Dear Customer,
Thank you very much for sharing your time on this channel. Your opinion is very important to us and we allow ourselves to improve.
Thank you,
HOTEL RECORD*

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2018

Staff were very nice and helped us with our bags.
Dog friendly. Our dog was greeted with a bowl of water
Hotel was quiet and clean.
Wi-Fi and continental breakfast.
Parking is available on the grounds.
15 minute walk to the old town.
5 minute walk to the beach.

  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 7 September 2018


Dear customer,
thank you very much for sharing your opinion. What a great summary of positive aspects to visit us!
Thank you very much from the whole tea,
HOTEL RECORD*

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Reviewed 6 September 2018 via mobile

Don’t be fooled by the star rating. This place is amazing. Liere worked each morning we were there. Served breakfast to us all and looked after revelation and made the best recommendations. You could not find someone more helpful and passionate. She was amazing. The hotel may not be that fancy but it was incredibly clean, we received water bottles every day. Quiet to sleep. Great location for the beach and local restaurants. This is outstanding value in one of the more expensive towns to stay. Especially if you want old town.

Stayed: September 2018, travelled as a couple
Thank vwalmsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 17 September 2018

Dear Customer,
Thank you very much for such kind words about our hotel.
We like to know that the client values ​​our work and that makes us keep improving.
Thank you very much,
HOTEL RECORD*

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Reviewed 19 July 2018

I missed the one star rating when booking. Hotel more akin to a B&B in scale and facilities, decor tired and shabby. First impressions "we had made a wrong choice"
Receptionist compensated! She was most helpful and very attentive and responsive to every query. Property well located just over the river from shopping area and old town and small beach very close. Well served by 13 bus every 5/7 minutes. Shortage of sockets for modern travel Ipads/phones!. One big problem SHOWER, grout black grime But folding door that opens in out with no safety bar to hold. We were very lucky we didn't have accident and access tight squeeze by handbasin. Health and safety to do's. Issue for the owners, shortcomings compensated for by receptionist. Off street very tight parking.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Fuinseog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 19 July 2018


Dear traveler, Thank you for sharing your impressions on this channel.
The rating of this establishment complies with current regulations and in many aspects exceeds it.
It is the first negative news we have about cleaning in our bathrooms (you can check it yourself by reading comments from other users).
However, thank you for your participation, it helps us to keep improving.
Greetings,
HOTEL RECORD *

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Reviewed 17 July 2018 via mobile

Stayed for a six nights in Late June. The hotel is as per the other reviews. Well presented, homely and the reception staff Leire and Sarah were very helpful.
The nearest beach at Zurriola is a five minute walk and lovely with toilets/showers and reasonably priced bars. The local area Gros has lots of nice bars/restaurants (Pinchel was our favourite)(thanks Leire!:).
Location is convenient for all of SS. Day trip to border town of Hondrarriba (excuse spelling) recommended.
Only very small issue was the portable AC unit in room didn't really cool the place.
All in all tho a great place to stay.
Simple breakfast for 4.50e was also nice.
Eskerrick asko xx

Stayed: June 2018
Thank packed2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelrecordsansebast, Director de Relaciones con Clientes at Hotel Record, responded to this reviewResponded 18 July 2018


Dear Customer,
Thank you very much for your kind words. We are pleased to know that your stay met your expectations.
We will transfer your impressions to the entire team, especially to Leire and Sara, as it helps us to continue working with enthusiasm.

Greetings and MILA ESKER,
RECORD HOTEL *

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