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1,675
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All reviews dry bar beautiful hotel concierge staff cooking school river view old town upgraded to a suite restaurant reservations beautiful room basque region tapas breakfast buffet pintxos bars rooms are large film festival old world charm location was perfect
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Reviewed 19 May 2016

This hotel was renovated in the past few years and it has restored this masterpiece from the belle époque. I have stayed in many great hotels but this one stands out because of it has retained the grandeur that has made the hotel a destination for royalty while updating it seamlessly with modern amenities.

  • Stayed: December 2015, travelled solo
    • Value
    • Location
    • Service
Thank Brendan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 22 June 2016

Dear BKelsay13,

“¡Gracias!” or as we say in San Sebastian “Eskerrik asko”. Thank you very much for your nice comments. It is indeed rewarding to read that we fulfilled your expectation and that we've created good memories for you to bring back home.

The loyalty of our guests is a matter of pride for us.

Hope that we may have the pleasure of welcoming you to the Maria Cristina Hotel in the future.

Best regards,

Stijn Oyen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2016 via mobile

We had a week here in May as part of a long tour of Europe by road and there are not enough adjectives to tell you how beautiful the hotel and how professional the front of house, doormen, room and restaurant teams are. We have brought two mountain bikes with us and they handled their storage without any problems (you'd be surprised how many places don't!) and stayed in a Terrace Suite which was very comfortable.

Our only issue was the other guests who were mainly in large groups and who take over the entire space in the Reception and hall so you can't get through to go to breakfast, your room or out. It seems a problem because it happened every day and whether it is just the poor organisation of whoever is in charge of the group or basic rudeness and indifference to the other guests, I don't know but in a place where the manners of the guests are not in tune with the tranquility of the hotel, it is unpleasant. In case you are all rolling your eyes and think I am some fossil who can't abide people having fun, au contraire but when you have 50 yodelling guests in a formation that makes the Roman army look sloppy, it's no fun.

Anyway, it's a great hotel with a really professional and motivated team so go and stay but be prepared for traffic jams in Reception. Special thanks to Sebastián and Jon at the door and Ane on Reception.

Stayed: May 2016, travelled as a couple
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 22 June 2016

Dear Sarah C,

Thank you for your nice comments, it’s rewarding to read that some details, such as the storage of your mountain bikes, really made your stay up to your expectations.
We take note on your comments regarding the traffic jams in Reception, we will take a series of actions while big groups stay in house to make sure our level of service remains constantly for all the guests.
We are grateful for your support; looking forward to be again elected as your residence in San Sebastian should you wish to visit our wonderful city.

Best regards,

Stijn Oyen
General Manager

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Reviewed 19 May 2016

Best spot to be in San Sebastian. Service is top notch and concierge was able to get us a table at the mostly booked impossible to get restaurant in town. Will never go to San Sebastian without staying at the Maria Cristina. Make sure you pick up the tapas bar map they provide.

Room Tip: as for a premium room to get balcony on the river
  • Stayed: May 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank nadinedenault
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 22 June 2016

Dear nadinedenault,

Thank you for taking the time to write your nice comments. We are very glad to know how much you have appreciated our concierge team's service.
I have brought your comments to their attention. They are grateful to you on the given praise.
Looking forward to welcoming you in the near future.

Best regards,

Stijn Oyen
General Manager

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Reviewed 17 May 2016 via mobile

Ancient atmosfere in a XXI century life style.
One of the best hotels in the world.
It's a perfect stay for San Sebastian walking travelling.
The price is not an issue because the memories clear this.
Un fantástico lugar para recorrer San Sebastián caminando.

Stayed: March 2016, travelled as a couple
Thank Fernando M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 22 June 2016

Dear Fernando M,

It was a pleasure to note how much you have enjoyed your stay with us.

To be qualified as one of the best hotels in the world is an honor for us.

Looking forward to welcoming you in the near future.

Best regards,

Stijn Oyen
General Manager

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Reviewed 17 May 2016

Room very comfortable , service outstanding, location excellent.
Location nearby center of old city, near the ocean and restaurants.
Hotel beautifully decorated, service St front desk as well as to other areas very good.

Room Tip: Higher floors are best, April, May, Aug, Sept, best months to stay.
  • Stayed: April 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank _carloslourido7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maria-cristina-hotel, Director General at Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian, responded to this reviewResponded 22 June 2016

Dear _carloslourido7,

Thank you for taking the time to write your nice comments. It was a pleasure to note how much you have enjoyed your stay with us. We are very glad to know how much you have appreciated the personalized service provided to you by our associates.

Hope that we may have the pleasure of welcoming you to the Maria Cristina Hotel in the future.

Best regards,

Stijn Oyen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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