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All reviews level room level service lovely hotel adult pool two double beds garden room half board family pool tennis courts minute stroll sea view the ground floor pool towels visited this hotel breakfast and dinner short break out of season
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Reviewed 13 August 2017

This is a good resort, relaxing and will definitely recommend to people I stayed here for the first time and was quite impressed. The pool is excellent and location is fantastic, Its walking distance to puerto banus.

  • Stayed: July 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank travelguide202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gexmanagermarbellab, Director de Relaciones Públicas at Melia Marbella Banus, responded to this reviewResponded 18 August 2017

Dear antwerpcity2000,

Thank you for taking your time to post a comment and in this way to share with other TripAdvisor`s users about your experience in Melia Marbella Banus.

What a big pleasure to read your nice comment referring your last stay with us. We will be delighted to welcome you back and provide another Melia experience and to make your stay unforgettable.

Yours faithfully,

Luis Guijo
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017 via mobile

Hotel was fantastic for families, couples, friends anything to be honest. 15min walk to Puerto Banus down the beach. Stayed over looking the adult pool which was quiet all day. There was 3 lads in our room 2 double beds and a pull out bed. Plenty of room. Would go back tomorrow.

Stayed: August 2017, travelled with friends
Thank samson1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gexmanagermarbellab, Director de Relaciones Públicas at Melia Marbella Banus, responded to this reviewResponded 10 August 2017

Dear samson1988

Thank you very much for reporting us your last stay in the hotel. We are so happy to know that we have reached your expectations during your holidays.

It is a real pleasure for us that one of the main items to book with us was our privilege location in Puerto Banus. In addition, we are so glad knowing you could joined your experience in your room, being yourselves comfortable and satisfied. For your next time do not hesitate to contact us because we will remain at your entire disposal.

Looking forward to see you as soon as possible.

Luis Guijo
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

stayed at this hotel (Again) every time we go to marbella we try and stay at this hotel,
perfect location and a perfect hotel..... well deserves the reviews.
never a problem getting a sunbed in the morning, rooms were immaculate and its worth paying the additional for the ''level'
we had a slight problem but this was soon sorted by luis! the level manager, food is also perfect with a great selection for all.
taxis always available outside the hotel, and with the adults only pool (aswell as the childrens/family) this is a great place for couples and familys..
always stay here, and will return . five stars!!!!!

Room Tip: go for a level room
  • Stayed: July 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank andy1469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gexmanagermarbellab, Director de Relaciones Públicas at Melia Marbella Banus, responded to this reviewResponded 10 August 2017

Dear andy1469,

On behalf all Meliá Marbella Banús staff I would like to thank you for trusting us again. Always is a pleasure to receive guests feedback but yours is especially motivating because means we have done properly our job.

We are more than happy to know we could reach your expectations and you joined our Melia Experience. In addition, we love you have enjoyed our room, location and THE LEVEL experience with your VIP treatment and facilities beyond the accommodation. Besides, we are more than happy that our food and beverage facilities satisfied you.
We are looking forward to host you again.

Luis Guijo
Guest Experience Manager

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Reviewed 8 August 2017

We usually stay at the H10 Andalucia Plaza amongst other hotels and was pleasantly surprised to the great location, lovely grounds and the relaxed atmosphere here. Stayed in a 'Level' pool access room which was perfect! 2 double beds, very roomy and great to access the VIP lounge for drinks and snacks. Didn't see access to a 'level private pool area though and weren't offered it?
The cocktails were to die for in the quirky little hand tied bags. My only complaint was the poor service and choice in the Level areas. Crisps, nuts and olives don't really make the 'vip snacks and nibbles buffet impressionable! We frequently use Melia hotels and always opt for the level however this one could do with a bit of a rethink? Great hotel though in general and would definately return!

Room Tip: Worth the Level if you are having drinks, and ask for ground floor rooms such easy access to the pool!
  • Stayed: June 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank lesleymc35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gexmanagermarbellab, Director de Relaciones Públicas at Melia Marbella Banus, responded to this reviewResponded 10 August 2017

Dear lesleymc35,

Thank you for reporting us your feedback about your recent experience at Melia Marbella Banus. It is a real honor to know that you enjoyed it using all our offer.

We are so proud to know that our outdoor pools and gardens and other facilities allow you to join our Melia summer experience, in addition, our THE LEVEL experience, as you could join, includes one of our TOP room and a Lounge experience were we provide exclusive services, benefits and facilities being so grateful to know you it worth it. However, we will take into consideration your comment about the variety of food in THE LEVEL area to improve our services because for us the guest satisfaction is the highest aim to reach.

Looking forward to welcome you back.

Luis Guijo
Guest Experience Manager

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Reviewed 2 August 2017 via mobile

But beware of booking through jet2, we were dropped on the side of a dual carriageway because of an incident months before, and we had no idea where we were doing or what to do! Still in dispute! Hotel wee great though and rescued us, just don't know what will happen on the return journey!

Stayed: July 2017, travelled with family
1  Thank StephG81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gexmanagermarbellab, Director de Relaciones Públicas at Melia Marbella Banus, responded to this reviewResponded 18 August 2017

Dear Steph G,

We really appreciate you have taken your valuable time to share with Tripadvisor community your recent experience at our Melia Marbella Banús hotel.

It is a big pleasure for us to know that you were delighted with all facilities and services of the hotel, especially with the family room. We are so happy knowing that we could reached your expectations helping you every time you need because for us the guest satisfaction is the highest aim to reach.

We are looking to see you soon being at your entire disposal.

Luis Guijo
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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